Monday, November 8, 2021

5 Social Media Algorithms Marketers Need to Know About in 2022

Have you ever wondered why those pesky social media algorithms exist? Though it may seem like they gatekeep your content, algorithms aren’t out to get you or hide your content from the masses. Let me paint a picture for you.

You're connected with hundreds of people — maybe even thousands — on Facebook, Twitter, and Instagram. But when you log in to each of these social networks, it's likely that you don't want to be bombarded by every single update from every single connection. That'd be pretty overwhelming, wouldn't it?

That's how the folks from each of these social networks feel — and they've done plenty of user research to validate that feeling. In fact, that's exactly why the news feeds — and the algorithms behind them — exist.

All three of today's most popular social networks have gravitated toward an algorithm-based feed in the effort to create better experiences for their users. The trouble is, each algorithm works differently. What's worse, they're constantly changing, making it hard for marketers like us to keep up.

To help get it all straight, we've put together this simple guide on how the news feed works on the three most popular social networks: Facebook, Twitter, and Instagram. Let's dive in.

Note: Keep in mind that the algorithms are constantly changing. We'll continue to write about major social algorithm changes as they happen.

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Essentially, social media algorithms analyze user behavior and prioritize content the platform believes the user wants to see and is most likely to engage with.

image showing how social media algorithms work

Image Source

News Feed Algorithm

Each major social media platform has its own version of a "news feed" style algorithm. Below we’ll dive into the specifics of feed algorithms for Facebook, Twitter, and Instagram, but here’s an overview of what the algorithms for these platforms factor in when prioritizing content.

Engagement

When you first create an account on a social media platform, you’re more likely to see a mix of random content that may not align with your interests. But over time, you’ll see the content will be more in line with your interests. How does that happen?

Social media platforms begin learning your interests and preferences very quickly based on what kind of content you engage with. Once a platform has a good idea of what a user is likely to engage with, they are going to prioritize that type of content in the user’s feed.

Time on Platform

Why does what you engage with matter so much? Well because the more time you spend engaging, the more time you’re likely to spend on a platform. When you spend more time on a platform, you’re susceptible to see (and buy from) advertising that is shown to you. And the more time you spend engaging on a social media platform, the more insight that platform has into your preferences, purchases, and habits.

Now let’s get into the details of how the Facebook, Twitter, and Instagram algorithms work.

Facebook's News Feed Algorithm

Since the inception of the largest social media platform to date, Facebook's news feed has been focused on personalizing the social media app's user experience. According to eMarketer, we spend about 34 minutes each day using the platform.

To give users the best experience possible, Facebook's team of engineers are constantly studying user behavior and picking up signals that show what kind of content each user is most interested in.

How It Works

The Like button has always been the epicenter of Facebook's user experience — not only because we see it on everyone's posts, but because it allows us to personalize our experience (and influence everyone else's). Since it was first introduced in November 2007, it's helped Facebook's engineers figure out which posts were delighting users, boring them, offending them, and so on.

Nowadays, the algorithm that governs Facebook's News Feed has become much more sophisticated. It isn't just about the Like button anymore — and not just because reaction buttons are now in the mix. In fact, Facebook's algorithm is by far the most complicated of the three social networks covered in this post.

Here's a quick rundown of the most important things Facebook's algorithm takes into account.

Relevancy Score

When picking posts for each person who logs on to Facebook, the News Feed algorithm takes into account hundreds of variables — and can predict whether a given user will Like, click, comment, share, hide, or even mark a post as spam.

More specifically, the algorithm predicts each of these outcomes with a certain degree of confidence. This prediction is quantified into a single number called a "relevancy score" that's specific both to you and to that post.

Once every post that could potentially show up in your feed has been assigned a relevancy score, Facebook's sorting algorithm ranks them and puts them in the order they end up appearing in your feed. This means that every time you log in, the post you see at the top of your News Feed was chosen over thousands of others as the one most likely to make you react and engage.

Ads are given relevancy scores, too, so that Facebook can show users the ads that could matter most to them. Again, this is supposed to give users a better experience — but it's also helpful for the businesses that are paying for the ads. It's calculated based on the positive feedback (video views, conversions, etc.) and negative feedback Facebook expects an ad to receive from its target audience. (Learn more about relevancy score for Facebook ads here.)

Prioritizing Friends

Before 2015, Facebook was predicting what users want to see on the News Feed based on more indirect signals, like Likes, comments, and shares of others. Eventually, it added options for users to filter out posts they don't want to see. But what about helping boost the posts users do want to see?

Through studies and surveys, Facebook found that many users were concerned about missing important updates from friends they cared about the most. In response to these concerns, the social media platform began changing the News Feed algorithm to give more control to the users themselves.

It started in April 2015, when the company began giving priority (in the form of higher relevancy scores) to posts from friends over the Pages they follow and promotional posts. Later that year, in July, Facebook introduced the "See First" feature, which lets you actually hand-pick which accounts — whether friends or followed Pages — you want to see first at the top of your News Feed.

Now, when you want to prioritize a person or page to "see first," their posts will appear at the top of your News Feed. To prioritize the people or pages you want to "see first": click the downward-facing arrow in the top-right corner of any Facebook page and select Settings.

Set up the see first feature in Facebook

In the window that appears, scroll until you find News Feed Preferences and select it.

Facebook newsfeed preferences

Next, select Prioritize who to see first.

prioritize who to see first in facebook

Finally, select up to 30 of your Facebook friends to add as favorites. You'll now see posts from these individuals first.

add friends to facebook favorites

Time Spent on a Post

Facebook started monitoring how much time users spend viewing certain posts. Of course, the time you spend on a post can vary depending on your internet speed, the length of the post, and so on — and the folks at Facebook are aware of that.

However, the platform's strategists found that dwell time, the act of spending a lot more time on a particular post in their feed compared to the majority of other posts they look at, is a good sign that the content was relevant to them.

How does this play out in the feed? If you spend more time on a particular post, Facebook is more likely to show that post on your friends' News Feeds.

Video Engagement

In summer 2015, Facebook surveyed users on how they interacted with video on their News Feeds and found that many people who were interested in a given video didn't necessarily Like it, comment on it, or share it with their friends. Since engagement is one of the primary ways Facebook measures people's interest in posts, it had to come up with other ways to figure out whether people enjoyed the videos they were seeing.

To do that, the company started monitoring other forms of video engagement — like turning on the audio, switching to full-screen mode, or enabling high definition. So if you turn up the volume on a video or make it full-screen, the algorithm will interpret that as you enjoying the video, and will show you similar videos higher up in your feed.

The update doesn't mean users will see more videos in their News Feed — only those who already engage more with video-related content.

Facebook's algorithm is very, very complex, but we hope that gives you a good idea of what it considers important so you can tweak your Facebook marketing strategy accordingly. Now, let's move on to Twitter.

Twitter's Timeline Algorithm

Whereas Facebook makes most of the decisions about what will show up in your Facebook News Feed, Twitter's historically taken a very different approach with what it calls the "Timeline."

Your Timeline is the stream of tweets from the users you follow that shows up on your account home page when you first log in. It used to be that your Timeline was made up of every single tweet from every user you follow, in chronological order. But the folks at Twitter found that similar to what was happening on Facebook, users felt they were missing all the best tweets from the people they care about most.

The changes made to the Twitter algorithm aren't nearly as platform-changing as the ones Facebook has made, but they are somewhat of a departure from the real-time element that has defined Twitter since the beginning.

How It Works

The engineers at Twitter have attempted two different approaches for surfacing the "best" tweets first on your Timeline: the "While You Were Away" feature and the even newer "Show me the best Tweets first" feature.

The "While You Were Away" Feature

This feature was added as an attempt to rid users of whatever FOMO (fear of missing out) they might have been feeling from the chronological nature of the original Timeline.

Basically, it's a recap of some of the best tweets you may not have seen otherwise. How do these tweets make the cut? It's determined by "user engagement".

You can't turn off the feature, but how often you see it depends on how often you use Twitter. The recaps pop up more frequently for users who check the app less often.

The "Show Me the Best Tweets First" Feature

The "Show me the best Tweets first" feature is a little more similar to Facebook's News Feed. Why? Because it actually changes the content on your Timeline based on a tweet's relevancy, rather than listing tweets chronologically.

By default, Twitter's algorithm puts the tweets it thinks you'll find most interesting at the top of your Timeline, these posts are still recent and in reverse chronological order. These tweets are chosen based on accounts you interact with most, Tweets you engage with, and much more.

The "Best Tweets" Feature

The rest of the tweets will be displayed right underneath, also in reverse chronological order. Unlike the "While you were away" feature, these "best tweets" won't be highlighted or indicated in any way — so you won't be able to tell where the "best tweets" stop and the rest of the tweets begin.

There are two ways to remove these "best tweets" from the top of your Timeline. One is a quick fix: You can always refresh your Timeline to see all new tweets at the top in the live way you might have been used to seeing in the past.

But if you want to always see your Timeline live, then Twitter does allow you to opt out of this feature if you'd like — unlike Facebook's News Feed.

To opt out of this feature: Tap the three-star icon in the top right corner of your screen. Then tap Switch to the latest Tweets.

Set your Twitter timeline to see latest tweets first

Is Twitter Moving Away From a Real-Time Timeline?

There's no reason to believe so — at least not right now. One of the three sections of your Twitter timeline is composed of tweets displayed in reverse-chronological order. After you scroll through the "While you were away" Tweets and "Best Tweets" you'll be left with the tweets from your followers starting with the most recent.

What might be an emerging trend on Twitter is the opportunity to subscribe to people's tweets. While this feature wouldn't disrupt the timeline's mostly reverse-chronological order, it could add just one more section to your feed that you'll need to scroll through before seeing the latest updates from your followers.

Twitter isn't the only social media platform iterating its algorithm to show the most interesting content first — Instagram's algorithm is giving Facebook and Twitter a run for their money.

The Instagram Feed's Algorithm

As of January 2021, Instagram has more than 1.2 million active users on the platform making it a hotspot for marketers in nearly any industry. However, it's a newer platform compared to the other two on this list, so many of us marketers are still trying to figure it out. The best place to start is from the bottom up — with the algorithm.

Instagram's algorithm has evolved since 2016 when it first began sorting users' news feeds in order of relevance rather than recency. Now, the algorithm works similarly to its parent company's — Facebook. Using machine learning to aggregate six factors, Instagram can determine what content you'll appreciate the most and influence your news feed to prioritize that content.

These six factors shared by TechCrunch are:

  • Interest: This is a prediction Instagram makes about how interested you'll be in a particular post.
  • Frequency: How often you use the app that will determine what posts you see first when you open the app again.
  • Following: The more people you follow, the less likely you'll be able to see everyone in your news feed.
  • Recency: How recently was a post published? This impacts when you'll see a post in your news feed.
  • Relationship: Who shared the post and your connection to them will be a significant factor in how often you'll see their content. This is influenced by tagged photos, engagement, and even how often you direct message them.
  • Usage: The time you spend on Instagram affects the content you see as well.

What about the Reels, Shop, and Explore pages?

With the advent of Reels, Shop, and the Explore page, there are several opportunities for Instagram users to naturally affect the factors listed above by interacting with content outside of their news feeds. If you enjoy cooking videos, for example, you may see more of those types of videos and reels in your news feed.

Is Instagram removing likes?

We'd be remiss if we didn't mention one of the more controversial Instagram algorithm updates — removing likes. Removing one of the most popular features of the app was initially tested as a measure against bullying and increased pressure to post content that garners more and more social approval for young Instagrammers.

The change began in several countries including Canada, Brazil, and Australia. Ultimately, Instagram decided against removing like counts for all users, and instead gave users the option to hide public like counts on their own posts, and the ability to apply this change to all posts in their feed under account settings.

Instagram users can adjust which posts display like count

Image Source

Other Key Algorithms

In addition to updates in the main feed, it’s important to note that each main area of a social media platform has its own algorithm. That means the content that gets shown to you on your Instagram feed is operating on a different algorithm than the Instagram stories that are shown to you.

The biggest differences are between how users are shown photo and video content, respectively. Let’s discuss some of the other key algorithms that impact what content users see and when.

Inappropriate Language

Social media platforms are constantly on the lookout for ways to keep users safe, especially younger users. Platforms may scan content for certain words or subject matter that may be deemed inappropriate, which could lead to that content being deprioritized in the feed.

Copyrighted Content

Have you ever tried to add copyrighted music or video clips to a piece of content? Chances are, it was either quickly flagged and removed or potentially had lower reach. That’s because copyrighted content is often not included in the licensing agreements social media platforms have, and can be a liability, and can impose legal consequences for users and platforms responsible for distribution.

It’s best to avoid including copyrighted elements you don’t have the rights to and follow the specific platform’s guidelines for appropriate ways to incorporate elements such as music in your content.

Cross-Platform Content

While repurposing content is a common best practice among marketers and creators, doing so can have implications on content reach.>

In early 2021, Instagram announced the algorithm will prioritize recommending Reels that do not have visible TikTok logos, in an effort to discourage users from cross-posting TikTok content to Instagram. That means if a user downloads a video they have created on TikTok and shares the same video with the TikTok watermark to Instagram, the Instagram algorithm will potentially show that content to fewer people.

For maximum engagement potential, Instagram’s @creators account encourages users to create fresh content for Instagram instead of cross-posting content from other platforms (particularly TikTok). To get around this, some users take to third-party websites to download their TikTok without watermarks and post to Instagram.

It's All About Content Quality

The key takeaway for brands and individuals alike is this: Quality is Queen.

These algorithms are meant to filter out irrelevant and poor-quality posts so that the highest-quality content gets through. Control over what users see and don't see is a collaboration between the social platform and the user. The user interacts with what they find interesting and the social media platform takes note and shows you more of that the next time you open the app.

The big lesson for Facebook, Twitter, and Instagram marketers like us is to remember that it's our job to post content to social that's interesting, entertaining, helpful, and/or relevant to our audiences. This means picking relevant topics, writing delightful copy, and posting compelling images and videos.

By following these best practices, your posts will have a better chance of getting shown to users — so you can continue to inspire, delight, and educate them.

Editor's note: This post was originally published in April 2016 and has been updated for comprehensiveness.

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Friday, November 5, 2021

How to Outsource SEO Correctly & Avoid the 5 Most Common Mistakes

If you want to grow your business, great search engine optimization (SEO) is a must: Recent survey data found that 53 percent of all trackable website traffic originated from organic search, which means that if you want to get noticed, you need to show up at the top of search rankings.

The challenge? Many small businesses don’t have the time, skills or expertise necessary to handle everything that comes with a solid SEO strategy. From keyword research to content evaluation, from page optimization to internal linking, it’s easy for companies to end up with a generic web presence that doesn’t inspire engagement or drive conversions.

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The result? It’s worth considering an SEO consultant or agency to help manage this process and maximize your impact. In this piece, we’ll tackle key outsourcing operations, including how it can benefit your business — and why SEO can’t be entirely outsourced. Then, we’ll break down top SEO pitfalls and offer actionable advice to find an SEO agency that best fits your brand.

Why Outsourcing SEO Can Be a Good Idea

Designing an effective SEO strategy isn’t a simple task. Companies have to consider how search engines are evaluating content, what aspects of SEO offer the most impact, and where they could change their current content to better align with search engine expectations.

This is especially critical as search engines like Google continually refine their ranking process. For example, page loading speed is now a factor in search result rankings. In practice, this expands the role of SEO; it’s not enough to simply weave in popular keywords and deliver high-quality content. Brands also need to consider the entire user experience.

As a result, it’s often worth outsourcing SEO services to ensure that your digital presence is generating maximum impact and capturing the highest volume of prospective customers. In much the same way that companies outsource their marketing efforts to experts, outsourcing SEO provides a way for brands to identify key strategic goals and then leave the complex process of meeting those goals to industry experts.

For small businesses and entrepreneurs, outsourcing offers the big benefit of time: Instead of learning about the ins and outs of SEO, testing new strategies, and refining results, business owners and managers can focus on customer conversions, product improvements, and new ideas.

Why Your Business Can’t Fully Outsource SEO

While it’s possible to outsource much of your SEO strategy to an agency or consultant, there are aspects of the process that still rest within your business. These include:

Your Keywords

Although an SEO expert can help pinpoint specific keywords of opportunity, you’re often the authority on the core keywords that define your business and operations. You know that if you stray too far from these keywords, your brand simply won’t be the same — and customers that do end up on your site may be there looking for something else. As a result, you always have a role to play in choosing ideal keywords.

Your Content

The content on your site is unique to your brand. And while SEO agencies have gotten much better at creating targeted content designed to attract your market, there are some aspects of your onsite content — such as information about the history and mission of your business — that you’re best-suited to create and manage.

Your Relationships

No matter how good your SEO provider may be, they can’t replicate the relationships you have with other businesses, suppliers and partners. This means that while they’re able to provide strategy for your SEO framework, you provide the connective tissue that makes it possible for your content to be posted (and reposted) across your industry network.

Your Brand Perspective

The unique nature of your brand perspective is what’s taken you this far — and it’s what will continue to drive your growth. Even the best SEO agency can’t be in your head; they don’t know what your brand means to you or how you want to communicate your message to the world. As a result, outsourcing SEO is ideal for laying a foundation for conversion and revenue, but it only works when paired with your perspective.

Your Growth Strategy

While you provide general goals to your SEO agency — such as increasing your rankings for a specific keyword by X amount or boosting total website visits — you’re still responsible for your overall growth strategy. Where do you want to be in a month? A year? Five? And how can your SEO partner help you get there?

Five Common Pitfalls to Avoid in SEO

Every business is different, but the principles of SEO remain the same: Rank higher in search engines for popular keywords to drive more traffic to your site. The challenge? Reaching this goal isn’t easy, leading some brands and SEO agencies to make potentially costly mistakes. Here are the top five pitfalls to avoid.

Keyword Stuffing

If there’s a cardinal rule of modern SEO it’s this: Don’t keyword stuff.

Stuffing is the practice of adding the same keyword over and over to your content with the intention of ranking higher. The problem? Search engines are now smart enough to detect this practice and will down-rank your site if keyword stuffing is detected. Generally speaking, one instance of your primary keyword per piece of content is enough to get noticed.

Duplicate Content

Next up is duplicate content. While more content on your site with keywords can help you rank higher, simply copying and pasting content — or slightly changing content to include a new keyword — lowers the overall value of your site and in turn your ranking.

Put simply? New content is always better than old.

Low-quality Backlinks

Backlinks can help increase the relevance and authority of your content — but only if they link to high-quality sites. If your content links out to sites that are continually keyword stuffing or don’t receive many visitor views, you won’t enjoy a bump in search rankings. In fact, links to these sites may hurt your overall standing.

Unoptimized Images

Images help capture user interest, but it’s not enough to simply put pictures on your site: You also need to ensure they’re optimized.

This starts with the image itself. Make sure it’s relevant and easy to understand. For example, if you run a construction company, use an image that’s related to the services that you offer and that’s high enough quality that users can immediately tell what it is. If the image is low-resolution or confusing, users won’t bother sticking around.

It’s also a good idea to look at the size of your images. Here’s why: The more images you have on your site, the slower it loads. Optimizing images for size (without losing quality) can help improve the user experience and your search rankings.

Muddled Meta Descriptions

Meta descriptions are snippets of text that offer a quick description of content on a specific page. Here, clear and concise descriptions are critical. Muddled or vague meta descriptions make it easy for users to overlook your site. Ideally, you want to use your primary keyword and provide a quick overview of the page in question so users know what they’re getting into.

Simply put? Ask questions. Not sure which ones to ask? We’ve got you covered.

Let’s explore each question in more detail.

1. What makes you different?

While the process of SEO is fairly straightforward, approaches differ significantly. Some companies rely solely on specific metrics, while others opt for a more organic approach or a more middle-ground stance. As a result, it’s worth asking agencies and consultants what sets them apart from the competition — what can they offer to boost your rankings and drive traffic?

Quick tip: Listen to what they say and then fact-check it against their own site’s SEO rankings. If they don’t show up near the top of their page for their own targeted keyword, consider looking elsewhere for help.

2. What’s your process?

Your prospective partners should be able to lay out their process in a way that’s clear, concise, and understandable. If you find yourself on the receiving end of too many buzzwords or big promises with no underlying proof, other choices may be a better fit.

3. What are your tools?

From the HubSpot Website Grader to Ahrefs, from SEMRush to Moz Pro, there are a host of SEO tools available. Many agencies will also have their own proprietary tools they use alongside these popular offerings — look for a provider willing to specify what tools they use, why, and how.

4. How long will results take?

Beware any company that promises instant results. SEO rankings don’t increase until search engine “spiders” have crawled the web to assess site changes and their impact. Generally speaking, substantive results start showing up around the 4-to-6 month mark.

5. What are your metrics?

Metrics matter in SEO. These include new referring domains, text readability, keyword rankings, organic search volumes, lead conversions, bounce rate, and click-through rate. All are relevant depending on their context and all measure different aspects of SEO impact. Always ask your potential provider what metrics they use and why, and ask for an explanation of how they impact results.

6. How often do you report data?

Data reporting is key to tracking SEO success. Some companies report results weekly; for others, this frequency is every other week or even monthly. Here, go with whatever you’re comfortable with — while longer reporting periods may show more change, they may also miss key indicators that strategies aren’t working or need to be adjusted.

7. Who have you helped?

Finally, ask for references. If your prospective SEO provider is as good as they say they are, they should have data that shows how they’ve boosted the impact of other brands. If they’re short on specific data and big on promises, tread carefully.

Solving for SEO

A solid SEO strategy can help your brand rank higher in search engine results and drive more traffic to your business. Outsourcing is a great way to jumpstart this process — the right agency can give you the advantage when it comes to getting noticed and capturing customer interest.

But outsourcing alone isn’t enough. Your brand perspective is critical to drive success and avoid common pitfalls. Not sure where to get started learning SEO? HubSpot has you covered.

Editor's note: This post was originally published in June 2008 and has been updated for comprehensiveness.

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7 External Linking Best Practices for SEO

Content. Links. RankBrain.

These are the top-ranking factors Google considers when it comes to showing results on the search engine result page (SERP). Given that much of search engine optimization centers around getting lots of good links to and from your website, it’s essential to learn how to make these links work for you.

In this article, we discuss what external linking is and why you should do it. We also reveal seven external linking best practices. At the end of this article, you’ll know how to use external linking to help your content appear higher on the search engine results page.

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When should you link to other sites in SEO?

External links are hyperlinks that direct readers to a website other than your own. On the surface, using external links seems counter-intuitive—these links take people away from your website, after all. However, as we shall see later in this article, it’s one of the most essential sources of ranking power you can ever use.

Four Benefits of External Linking

Linking to outside websites, when done right, offers several benefits:

1. External linking improves your credibility.

When you add trustworthy and relevant website links to your content, it improves the credibility of your website. In addition, valuable external links provide your readers with references, which will enhance your website’s authority.

External linking is similar to the way you cite sources in a bibliography for an academic paper—it shows that you’ve created your content based on sound research.

2. External linking improves your SEO.

The external links you add can assist search engines in determining the usefulness and quality of your pages. High-quality pages usually link to other high-quality pages; thus, search engines will look at your content favorably, helping you rank higher.

If you link to an interesting article on a critical topic of interest to your business, Google uses this as one way to know what your website is about.

3. External linking is an easy way to create connections.

Other websites can tell when you’re linking to them. And the chances are that they might return the favor and link back to your website if the opportunity arises, which is great because the more quality backlinks you get, the better.

It’s an easy and positive way to reach out, make connections in your industry, and get your content in front of the right audience.

4. External linking offers readers more value.

Adding external links provides a better user experience for readers. These links lead to related information that adds to the value in your content without duplicating content. When readers see that you consistently link out to resources that’d help them understand a topic better, they’ll begin to associate more value with your website.

External Linking Best Practices

According to Google, linking is one of the most important factors for achieving high rankings, you must understand how to use external linking to your advantage. Here are key external linking best practices to adopt.

1. Make the links relevant.

When adding external links, don’t just add links for the sake of it. Instead, add links that direct readers to relevant content.

Good external links tend to point to related content. Examples of what you might link to include statistics, infographics, videos, etc.

Google and other search engines value users and want to show the most relevant results to their query. Therefore, when external links come from websites in the same niche, Google better understands the relevance of your content and its popularity, leading to a higher SERP ranking.

Example

External Linking Best Practices Example: Make links relevant

2. Link to reputable sources.

The external link in the image above has 60% as its anchor text. It leads to a website that contains that statistic and other relevant information.

When linking externally, only link to sites that are authoritative and trustworthy. If you link to websites that promote clickbait content or aren’t professional, you’ll diminish your reader’s trust. And it could negatively affect how search engines rank your content.

If you have no choice but to link to websites where you don’t trust the content, use a no-follow tag. This tag indicates to search engine crawlers that the linked page shouldn’t be associated with your page.

Example

The latest content marketing report compiled by HubSpot is full of external links to reputable sources in the content marketing industry.

External Linking Best Practices Example: Link to reputable sources

Image Source

3. Use anchor text correctly.

Let’s examine a practical example of what makes a good and bad anchor text.

We’ve got an article on HubSpot that talks about how to write a blog post. You can click here to read that article.

See what I did there? The word “here” is what is known as the anchor text for the link. And this anchor text is essential for search engines to read your website. Unfortunately, by using “here” as an anchor text, I’m giving Google very little help or hints about the content of the page I’m linking to.

Instead, here is a much better (and right) way to do this:

The right way: We’ve got a previous article on HubSpot that talks about how to write a blog post.

The second way is much better than the first for multiple reasons.

First, the link is easier for readers to click on (and know that it’s a link). But, more important is the fact that we now have the anchor text as “how to write a blog post.” So, when the search engine spiders “see” this link, they factor in the anchor text when determining what the target page is about.

So, use descriptive keywords in anchor text or keywords the linked page is trying to target. However, don’t shoehorn anchor text into sentences because it can look like spam, and readers might find it annoying.

After including anchor text, read it again. Does it look forced? Does the link look helpful and natural? You want the latter to be true.

Here’s an example where Google gives more information about how to write good link text.

Example

External Linking Best Practices Example: using anchor text correctlyImage Source

4. Add helpful links.

How many external links should you use in your content? There’s no conclusive answer.

However, you shouldn’t overwhelm your reader with too many external or internal links. Your goal when linking should be to provide the best reader experience possible. You might end up losing readers if they feel they’re merely being used as part of your SEO strategy.

Example

This page from Backlinko has at least 150 external links and ranks #1 on the Google SERP for several queries. Therefore, you can have as many external links as you like as long as it makes sense to add them.

External Linking Best Practices Example: add helpful links using easyredir

Image Source

5. Open external links in a different tab.

Your external links should open in a different tab, and there are various reasons why this is important. However, the most significant reason to have links open in a new tab is that this gives the visitor as much control as possible with their experience on your site.

Example

This article about statistics that prove why link-building is important contains external links that open in a new tab. This lets the reader continue reading the article while also taking a look at the information you linked to without losing one or the other.

6. Don’t link to competing websites.

It’ll be detrimental to link to sites competing for the same keywords. For example, if you’re targeting the keyword “Best toys for dogs,” you shouldn’t link to a site that is already ranking #1 for this keyword.

Instead, link to websites that offer value to your content, like pages that contain general information. Using the “Best toys for dogs” example, you can link to a video about a specific dog toy you’re promoting that’s not on a competitor’s website.

Example

External Linking Best Practices Example: external link to ahrefs

In the image above, HubSpot’s article about the best digital marketing tools doesn’t link to a competing article but links to specific tools like Ahrefs that support the article.

7. Conduct a link audit.

Spend some time every quarter (or within regular intervals) to audit your content for any outdated or broken links. Why’s this important?

When readers encounter broken or outdated external links in your content, it diminishes their experience, and they might begin to lose faith in your credibility.

You can use a tool like Check My Links to find broken links on your website.

External Linking Best Practices Example: conduct a link audit with Check my links

Image Source

Build a Successful External Linking Strategy

Quality external links in your content provide more resources to your readers while building your content and website’s authority. When done right, external linking can even boost your ranking on the SERP.

So now is the time to implement all you’ve learned from this article and make external links work for you.

Editor's note: This post was originally published in January 2007 and has been updated for comprehensiveness.

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7 External Linking Best Practices for SEO was originally posted by Local Sign Company Irvine, Ca. https://goo.gl/4NmUQV https://goo.gl/bQ1zHR http://www.pearltrees.com/anaheimsigns

How to Clean Up Your Email List With These 5 Tips

Email marketing is continually evolving as subscriber preferences shift toward more personalized experiences. On average, 99% of people check their email every day, and the average email open rate is 17.61%.

However, that doesn’t guarantee your email will make the cut. Several factors impact email deliverability, opens, clicks, and conversions. So, what’s the first step to keeping your email KPIs strong? A clean email list. Clean email lists (with a great email marketing strategy behind them) will keep your email engagement high and your unsubscribe and spam rates low.Get Started with HubSpot's Email Marketing Software for Free

1. Limit unsubscribes.

The more people on your email list, the higher the likelihood that some have lost interest in your email. It happens. It could be a good idea to review engagement and remove any subscribers who no longer seem interested before they hit the unsubscribe button.

2. Decrease spam complaints.

Spam complaints are bad for your reputation with ESPs. If your emails are constantly marked as spam, your ESP might flag your account for sending unwanted solicitations. If this happens too often, your deliverability rate can suffer.

3. Improve deliverability.

The cleaner your list is, the greater the number of subscribers who want to open it. On the other hand, a list full of people who don’t engage, have changed their email address, or worse, never opted in will result in spam filters and bounces — both of which can hurt your deliverability.

4. Improve a reduced open rate.

Quality over quantity is the goal here. If you start to see your open rate decline, take a look at your list and check for inactive subscribers. Of course, you’ll want to attempt a reengagement campaign before removing them. If that doesn’t work, you should consider retaining only your active subscribers.

5. Keep costs down.

Many ESPs tier their pricing by the number of emails you send. In order to keep your costs down, you’ll want to remove the subscribers who are receiving your emails and never opening them.

All of these add up to one big red flag — your email subscribers aren’t engaged (or aren’t getting your emails). When people unsubscribe from your email list they are actively opting out of receiving your emails. If several of your emails get marked as spam, your deliverability rates will suffer.

Open and click through rates tell you how many of your subscribers are opening the email you sent, clicking on a link, and ultimately, if they’re interested in the content you’re sharing.

Making sure your email lists are clean and targeting the right audience increases your ROI and decreases the chances of your marketing emails being flagged as spam. Cleaning up your email lists gives you a better chance to reach and engage your audience.

You also want to consider the number of subscribers coming in every quarter — if it’s high, you might want to check your lists more often. If you’re seeing a high number of bounces, then that’s an indicator that it’s time to clean your email list.

Every company is different so clean up can happen monthly, quarterly, bi-annually, or annually but it should be done at least once a year.

1. Identify disengaged subscribers.

Before you scrub your list, you’ll want to identify whether a subscriber is truly inactive or simply disengaged. The former could mean you’ll need to remove them, while the latter might mean you still have a chance to win them over. A disengaged subscriber might just need some more targeted marketing to refresh their interest in your emails. After all, they did subscribe to your list at some point.

To do this, you’ll need to set some criteria for what “disengaged” means. Have they not opened an email in three months? One year? Have they not engaged with any campaigns? Have they not clicked on any links in six months?

Once you’ve identified your disengaged subscribers, you’ll want to place them in a separate list, filter for common themes, and identify a strategy to pique their interest. That could mean a discount code, a personalized subject line, or some other engagement strategy. The point is: before you write off these subscribers, give reengagement your best shot.

If reengagement doesn’t work, then you can truly mark the subscriber as disengaged and inactive.

2. Identify reasons for bounces.

Bounce rates are terrible for email deliverability, but not all bounces are created equal. There’s a difference between a hard bounce and a soft bounce. The former is a permanent issue, like an inactive email, and the latter is a temporary problem, like a full inbox.

You’ll need to remove emails that have a hard bounce, but keep an eye on soft bounces, as the problem could resolve over time.

3. Check for spam filters.

You’ll want to remove any subscribers that mark your email as spam immediately. Spam filters hurt your deliverability and your reputation. If a subscriber no longer finds your emails helpful, or worse, sees them as spam, then it’s best to part ways by removing them from your list.

4. Clear out inactive subscribers.

The final step in cleaning out your email list is to create separate lists for all the categories above and remove the emails from your list that are no longer active. It might be hard to part ways with these emails, but, in the end, you’re doing your deliverability and engagement rates a huge favor.

1. Make sure your list has good hygiene.

The key to a squeaky clean list is to have a great routine and stick with it. Create a schedule for cleaning up your lists by looking at your data quantity and quality. This will determine how often you will have to clean your list. No matter how big your list, if most of your subscribers are not interacting with your emails, it is time to assess why.

When looking through your email lists, check for duplicates, typos, and email addresses that have the word “spam” in them so that your emails are getting sent to the right person and are not bouncing. ”

2. Consider using double opt-ins.

A double opt-in is a way to ensure that your subscribers truly want your email. Here’s how it works: once a user submits their information to a form on your site, an email is sent to confirm their subscription. This does a few things: it gets them used to opening your emails, it signals to their email provider that your emails should not be automatically marked as spam, and it gives you an opportunity to ask them to save your contact info so emails don’t get lost. All around, a win.

3. Manage bounce rate.

Bounced emails happen when there is a typo in the email address, if the email no longer exists, or for a number of other reasons. Checking for bounced emails can increase your deliverability and email ROI. Email bounces are broken down into two categories: soft and hard bounces.

A soft bounce is a temporary deliverability problem, such as a full inbox or a server that is down. Resending emails to these addresses can be beneficial because they can go through eventually.

A hard bounce happens due to permanent deliverability problems, such as an invalid email address. When you have hard bounces it is imperative to remove these addresses from your lists to keep your Email Service Providers (ESPs) happy. ESPs track the number of bounces you generate with each send and use it when determining your email credibility. Getting too many hard bounces is equivalent to people automatically putting your emails in the Spam folder.

4. Use automation.

Marketing automation is for emails, too. You can have your CRM automatically send subscribers to certain lists (or tag them) based on their actions. Remember when we discussed moving inactive subscribers to a separate list? Well, instead of doing this manually, you can set up an automation that does this for you and triggers a reengagement campaign. Another way you can use automation is to remove subscribers from email workflows or campaigns that are no longer applicable to them.

5. Provide an “opt down” option.

Have an “opt down” option in addition to an "opt out" option. An “opt down” option lets your subscribers choose how often and which emails they want to receive from you. Unfortunately, subscribers can forget that they subscribed to your email lists, increasing the chance that they will delete, unsubscribe, or put you straight in the Spam folder — all undesirable outcomes. Providing an “Opt Down” option provides an opportunity for the subscriber to stay on your list without the overwhelm of receiving correspondence they don’t want.

6. Understand your email audience.

Before cleaning out your email list, take stock of how much your current audience aligns with your ideal audience. Look for ways to re-engage inactive subscribers by separating them into lists based on their interests and demographics. For example, you could create engaging welcome emails for new subscribers or whip up a discount campaign for older subscribers. Having multiple lists helps you to create campaigns that’ll drive conversion rates up.

All in all, the success of email marketing campaigns should not be measured by the number of subscribers but by the quality of the subscribers and the actions they take as a result of your email. Therefore, it’s better to deploy campaigns to 20,000 active and engaged people than it is to blast the email to 30,000 people if half of them don't care, will delete it, or worse, report it as spam.

7. Remove inactive subscribers.

Inactive subscribers are those who do not open, click, or engage in your emails in any form. Having engaged subscribers will always be beneficial to your conversion rates, so by removing inactive subscribers you will drive up your open and click through rates for your campaigns.

Before you remove inactive subscribers permanently you can try sending them one last email campaign that could be a feedback campaign to see what will re-engage them. If all fails you’ll need to permanently delete them as subscribers to not hurt your email deliverability and conversion rates.

Start Cleaning Out That Email List

Email marketing is essential to any industry and doing a routine clean up can be beneficial to your company’s data reports and conversion rates. As long as you’re performing routine clean ups, maintaining your open and click through rates, managing bounce and spam rates, and engaging your lists with targeted emails of their interest, you will always have a squeaky clean email list.

Editor's note: This post was originally published in October 2011 and has been updated for comprehensiveness.

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How to Clean Up Your Email List With These 5 Tips was originally posted by Local Sign Company Irvine, Ca. https://goo.gl/4NmUQV https://goo.gl/bQ1zHR http://www.pearltrees.com/anaheimsigns

Wednesday, November 3, 2021

Website Traffic Down? How to Diagnose and Fix Traffic Drops

Website traffic represents the volume of users visiting your site. Higher is better because more people visiting your site means more opportunities for advertising, engagement, and eventual conversion.

Ideally, you want to steadily increase website traffic, or at least keep it stable over time. But what happens if your traffic starts to drop? Whether it’s slow or sudden, the results are the same: A smaller pool of users who are seeing your content and potentially generating revenue for your brand. Even more worrisome for site admins is that traffic drops may not have an obvious cause. With multiple traffic sources and factors that influence your site ranking and accessibility, even small drops may be the result of several independent or codependent conditions.

While there’s no quick fix for these drops, we’ve got you covered with actionable tips to pinpoint, diagnose and address falling traffic.

Free Guide: How to Run a Technical SEO Audit

Why is my website traffic down?

To boost traffic levels, site owners must first discover why traffic is down. With multiple traffic sources such as email, social media, organic, and referral, it’s not enough to simply know that traffic is falling — you need to identify the source of the drop itself and then take steps to specifically address the problem.

There are several ways to determine which traffic source is driving your numbers down. Let's take a look at those next.

How To Identify the Source of Traffic Drops

HubSpot Sources

If you’re using HubSpot’s CMS, you can leverage HubSpot Sources to determine where your traffic is coming from. Here's a step-by-step guide on how to do this.

Step 1: First, you need to install the HubSpot tracking code on your site. Head to your HubSpot account and click the Settings icon in the main navigation bar.

How to Identify the Source of Traffic Drops Using HubSpot CMS Sources: Step 1

Step 2: Next, head to Tracking & Analytics and then Tracking Code on the left sidebar.How to Identify the Source of Traffic Drops Using HubSpot CMS Sources: Step 2

Step 3: Now you should see the tracking code.

How to Identify the Source of Traffic Drops Using HubSpot CMS Sources: Step 3

Copy the code and then paste it before the </body> tag in the HTML code on each page of your site you want to track.

Step 4: Once that’s done, head to the Reports section of your account and then Analytics Tools.

How to Identify the Source of Traffic Drops Using HubSpot CMS Sources: Step 4

Step 5: Next, select Traffic Analytics.

Here, you’ll see the Sources tab, which displays total sessions as a line chart broken out into different colors by traffic type including referrals, social media, email marketing and direct traffic.This gives you a visual representation of where your traffic is coming from and how it’s changed over a specific period of time.

How to Identify the Source of Traffic Drops Using HubSpot CMS Sources:

Google Analytics Acquisition Channels

You can also identify traffic sources using Google Analytics.

Step 1: Start by logging into your Google Analytics account and selecting the Acquisition tab.

How to Identify Traffic Drops Using Google Acquisition Channels in Google Analytics: Step 1

Step 2: Then, select All Traffic followed by Source/Medium. How to Identify Traffic Drops Using Google Acquisition Channels in Google Analytics: Step 2

This will provide you with a list of traffic sources to your website along with the number of users they’ve brought.

How to Identify Traffic Drops Using Google Acquisition Channels in Google Analytics:

Diagnosing Traffic Drops

Once you’ve determined the source of your traffic drops, you need to diagnose the problem in-depth: What conditions or actions are causing traffic to fall?

Let’s take a look at some common traffic categories and some questions you can ask to determine what’s going on.

Organic Traffic

Organic traffic refers to visitors who land on your site after conducting a web search and clicking on links from the search engine results page (SERP). It’s called “organic” traffic because it doesn’t come from paid advertising or marketing but instead occurs naturally — or organically — as a result of search queries.

If you notice that your organic traffic is down, ask yourself:

Where is my site in the search rankings?

The higher you rank on the SERP, the more likely you’ll earn organic traffic. Do a quick search for your site’s primary keyword and see what comes up. If you’re not on the first page of the search results, then your site is struggling to get visibility in the SERP.

How is my SEO?

Search engine optimization (SEO) is the process of optimizing your website so search engines will find it and rank it highly against similar sites. If each of your webpages isn't strategically targeting keywords related to your business, you could be missing opportunities to bring traffic to your site.

Direct Traffic

Direct traffic arrives at your site after typing in the name of your site directly, navigating to it through a bookmark or clicking on a direct email link. If you see direct traffic taking a dive, consider:

What do my URLs look like?

Your URLs should be as simple, clean and concise as possible. If you have pages with long and convoluted URLs, users may be attempting to reach your page but find a 404 error instead because they typed your website address into the web browser incorrectly.

Have I recently updated pages?

If you’re recently updated webpages, look for any changes in URLs. If you’ve made changes without properly redirecting the old links to the new ones, visitors may be seeing error pages which will result in traffic drops.

Referral Traffic

Referral traffic typically comes from other sources such as site lists or blogs. This type of traffic is often part of link building campaigns. For example, you might draft and submit a guest blog to a popular website and include a link back to your site at the end.

If you suddenly see a dropoff in previously consistent referral traffic, ask yourself:

Are backlink sites ranking well?

Blogs and site lists can drive referral traffic, but only if they’re getting visitors as well. If you’re seeing a drop, search for your referral sites and see how they rank.

Do my links point to the right page?

Just like the in direct traffic example above, make sure your links are pointing visitors to the right page. If you’ve made recent URL updates, contact blog or site list owners to have them amended.

Paid Search Traffic

Paid search traffic is exactly what it sounds like: Paid ads within the search engines that display advertisements for your website in search results. The more you spend, the more often your ad will appear and the closer it will be to the top of search results.

If you see paid traffic stalling, ask yourself:

Are my ads in the right place?

Ads only work if they’re targeting the right audience. If you own a window-washing company, then it's not a good idea to display ads on fashion advice blogs because the quantity and quality of traffic probably won’t match your expectations.

Email Traffic

Email traffic comes from links in emails you send to current and prospective customers. These might be newsletters, sales flyers, or targeted advertisements based on customer preferences. If your email traffic starts to decline, consider these questions:

Do I have the right market?

Effective email campaigns target the right market. You need to know who your customers are, how they prefer to interact with brands, and how much they’re willing to spend to create effective emails. If your target market is loosely defined — or absent — start with email marketing tools to help identify your ideal customers.

Are current emails effective?

Not all emails are created equal. Information alone isn’t enough to capture consumer interest — brands must also include actionable next steps that encourage users to click through. To help boost email efficacy consider A/B testing: Create two versions of a marketing email and see which one produces better results, then repeat the process to refine as necessary.

Social Media Traffic

Social media traffic comes from sites like Facebook, Twitter and Instagram when customers click through on one of your posts and arrive at your website. If your social traffic starts sliding, ask yourself:

Do my social media posts drive action?

Social media posts need to do more than get users to stop scrolling — they must provide enough information to get users interested but leave enough left unsaid to prompt action. In practice, this means creating optimized social posts that convince customers to click through and see what you have to offer.

Am I using the right platform?

Image-driven platforms such as Instagram are great for brands that use images to highlight popular products. Service-based brands, on the other hand, often see better performance from sites such as Facebook. Drilling down to see which platforms are driving your traffic can help pinpoint ideal marketing channels.

While there’s no single way to fix traffic drops, there are general steps that site owners can take to help remedy these issues:

1. Run traffic reports to identify recent changes.

In most cases, traffic drops are the result of multiple factors that combine to lower the number of unique visitors that arrive on your site. Your best bet in this situation is to look at any recent changes to your website, linking strategy or advertising goals.

For example, if you’ve just done a site-wide update to improve the overall design and user experience (UX) and traffic has dropped as a result, run reports to see where your traffic is coming from and if there are specific sources and mediums that have seen a sudden drop. If you notice that direct and referral traffic are down, this may be an indication that URLs are no longer pointing to the right pages.

In order to keep your traffic up, you'll want to make sound decisions on this data. If you notice one source or medium, in particular, is contributing to the drop, take a look at your processes and workflows there for any gaps that are causing your site to perform poorly.

2. Be better than the competition.

Sometimes it’s not your site that’s the issue. If your competition has managed to corner the SEO market for your industry or have changed their marketing techniques to better target shared customer segments, you may see a drop in traffic.

To determine if this is the case, start by searching for your site’s primary keywords across popular search engines and see what comes up. If you notice competitor sites have pushed yours down the list, they may be outperforming your search optimization. It’s also worth checking your sources to see if social media traffic is down — if so, your competition may be doing a better job driving organic interest across social platforms

To fix this problem, you'll need to write content and design webpages that are better than every website ranking above yours. This means targeting a specific buyer persona with each page and having clear calls to action.

3. Keep your site healthy.

Site conditions have an impact on how your website is indexed and ranked by search engines. If you see traffic sliding, take a look at current conditions and how they may impact users.

For example, if your site is slow to load because of large image or video files, users won’t stick around and search engines will penalize your ranking. Issues around layout and functionality are also problematic. Broken links or content that’s all fluff and no function may be increasing the number of users who arrive at your site and immediately leave, in turn dropping your site in search rankings.

Using a content delivery network (CDN) can help videos and images load faster while a tool like Ahrefs' SEO toolbar can spot broken links on a page so you can fix them quickly.

For even more tips on how to boost traffic to your site, check out HubSpot’s free website optimization course.

Tackling Traffic Slowdowns

Traffic drops may be slow-and-steady or sudden and substantive. In either case, however, they have the same result: Fewer visitors on your site and fewer opportunities for customer conversion.

To address these traffic issues, start by identifying the likely source, then consider potential issues tied to specific traffic mediums. Finally, take action to address common traffic concerns — with any luck, you’ll soon be back up to speed.

Editor's note: This post was originally published in January 2011 and has been updated for comprehensiveness.

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Website Traffic Down? How to Diagnose and Fix Traffic Drops was originally posted by Local Sign Company Irvine, Ca. https://goo.gl/4NmUQV https://goo.gl/bQ1zHR http://www.pearltrees.com/anaheimsigns

How to Sell on Twitter With These 13 Tips

Connecting with your audience on social media might seem as simple as a post and a follow, but it’s actually a lot more complex. Twitter as a marketing tool can apply to PR, thought leadership, brand building, and lead generation. Selling on Twitter takes some skill and practice, but it’s a viable platform for growing your business that is definitely worth the effort.

Download Now: How to Use Twitter for Business [Free Kit]

What can I sell on Twitter?

The short answer is: Anything! The great thing about social media marketing is that it can be used to sell such a wide variety of products. There’s a lot of business to be done on the internet across many channels. There is a niche somewhere on the web for anything you may have to sell. To tap into your niche and sell on Twitter like the pros do, follow these best practices.

The internet can be unpredictable, but there are some specific actions you can take to make sure you get a positive ROI from using Twitter. No sale is guaranteed, but utilizing some of these best practices will help you get the most out of Twitter as a tool for sales.

1. Interact with your audience.

Social media was created for people to be social, so don’t be shy! Respond to your mentions and retweets, do Q&A sessions, and be active with not just your followers but other relevant people in your industry. This helps build interest and trust that will encourage your audience to participate in the conversation, too.

2. Share things your market is interested in

Your stream of tweets shouldn't only be about what you are selling. Users will be more likely to follow you if they see that you are sharing content they want to see and posts they can relate to. And the more eyes you can get on your profile, the more potential leads you’ll have.

3. Monitor your company’s reputation.

Keep track of what users are saying about your business online with routine social listening. Anytime you or your product is mentioned, check out what is being said so that you’re aware of how people are discussing it. Analyze the information for any helpful insight to improve what might be preventing leads from becoming customers.

4. Be consistent.

The Twitter algorithm favors users who tweet frequently and consistently. To help you do this, there are a lot of social media management tools that allow you to schedule posts in advance. This way, you don't feel pressured to open the app everyday and think of something new and insightful to say. A scheduling app can keep your Tweets consistent, which means your leads will stay consistent, too.

5. Take feedback.

Don’t just watch what users are saying about your business or your product, actually listen. Customers who have had a negative or positive experience may voice their opinion on Twitter. Take the free feedback you would usually need to pay a focus group for and apply changes that can improve your sales.

6. Stay updated on industry news.

Stay on top of big (or small) changes in your industry by checking Twitter frequently. For example, if you heard that your competitor made a big announcement but you don't know the details, search on Twitter for the competitor's name to find out the latest news and what people have to say about it. Twitter's real-time updates are great for getting wind of big news before it's even published across the web. This upper hand will inform you of ways to gain more sales over the competition.

Social media has grown immensely as a business tool which means you will always be behind the competition if you’re not using it. In fact, Twitter’s monetizable daily active users (mDAU) amounts to 206 million people. That’s a ton of opportunities to sell on the platform. Some of those users could fall within your target audience. Unfortunately, a large following alone doesn’t guarantee sales, so use these tips to best take advantage of the platform for business revenue.

Using Twitter as a platform for selling your product can be really effective if you do it right. It’s not just about building a big following or promoting the most content. Focus on the following tips to improve your sales through Twitter.

1. Have a plan.

Don’t dive into selling on Twitter blindly. Create a strategy for Twitter marketing that works for you and your product and then execute it.

2. Determine which trends and hashtags will benefit you.

You don’t need to go viral in order to be seen, but you do need to put yourself in a position to be found. Following relevant popular trends and using hashtags will put your profile in front of the users that are seeking your content.

3. Build a great profile.

It’s easy to completely customize your Twitter profile with adjustments that fit your product. Even your “handle” doesn’t necessarily have to simply be the name of your business, it could be related to your product or your branding. And this also includes having a special pinned tweet that you want to call attention to as part of your profile.

4. Establish a personality.

Are your tweets going to be humorous? Serious? Lighthearted? Memes? Decide what you want users to see from your brand and how you want your Twitter profile to express it.

5. Connect with influencers or relevant followers.

Find people who are changemakers in your industry and keep up with them. Continuously check on what they are saying and decide what collaborations could benefit your business. For example, co-branding partnerships are a mutually beneficial offer you could make to another successful brand that you connect with on Twitter.

6. Mind your following to follower ratio.

Believe it or not, the myth that users care about your follow-back ratio is actually true. It’s a signal of the success of your account, so be more selective about which users you choose to follow.

7. Don’t be afraid of promotions.

Twitter ads are an awesome tool that you should take advantage of. They are a smart way to promote your brand and your product once you target the correct audience.

Use Twitter Effectively as a Selling Tool

Different social media platforms require different strategies to be effective. For instance, Twitter is focused on text while Instagram is focused on media. Consider the unique aspects of Twitter as a platform and use them to your advantage as you’re developing a strategy. Social media is an important tool for selling your product that can't be ignored as you continue to grow your business.

Editor's note: This post was originally published in October 2009 and has been updated for comprehensiveness.

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How to Sell on Twitter With These 13 Tips was originally posted by Local Sign Company Irvine, Ca. https://goo.gl/4NmUQV https://goo.gl/bQ1zHR http://www.pearltrees.com/anaheimsigns

How to Find, Choose, & Hire the Best B2B Marketing Consultant or Agency

Marketing is an umbrella term for a wide variety of methods and strategies meant to benefit your business. Your business has different needs that will require different types of marketing efforts. For instance, engaging with your audience and improving sales are related, but still separate goals, so you can’t apply the exact same strategy for both. And if your need is to connect your business and product to other businesses, it will require business-to-business (B2B) marketing.

Growing and expanding your business will require a strong marketing plan. Running a business doesn’t require the exact same skillset as marketing a business. Many marketing professionals will specialize their focus on a specific sector, such as B2B marketing. These consultants or agencies utilize their specialization to help businesses improve their marketing strategies.

Learn how to run more impactful, measurable marketing campaigns.

The Benefits of Hiring a Consultant

Focusing on a specialty has a lot of benefits compared to having surface-level knowledge of a general topic. Hiring a consultant will give you more time to focus on your business while they build you an effective marketing strategy. A consultant will also bring a fresh perspective and a new angle to your marketing. As well, they only have one role that they can dedicate their full time to. It’s also easier to teach one person your business needs and style versus a group.

How much does B2B consulting cost?

According to ZipRecruiter, the national average pay for a marketing consultant is $26 per hour. That may be a good starting point for you to configure your budget. Figuring out your budget will determine how much you can spend on a B2B consultant or agency. These marketing professionals may charge a fixed fee, invoice their materials and time spent later, or request a base fee with an added risk/reward element based on the achieved outcomes. For a longer project, they may ask for a monthly or annual retainer that guarantees them a fixed fee.

The Benefits of Hiring an Agency

Consultants may only offer strategy, planning, or execution, while an agency can accomplish all three. An agency may also be able to give you more individualized attention because they have more (wo)manpower. Hiring a marketing agency is especially necessary for businesses that don’t have a large in-house marketing division. Outsourcing the entirety of your B2B marketing efforts will take the burden off of you and your employees.

Choosing the right agency or consultant for your business will take some searching. Hiring the wrong marketing help could end up being a waste of resources and your budget if they end up not making progress toward any of your goals. Follow these steps to hire the best one for your business.

1. Define the outcomes you want to achieve.

There’s a reason why you’re seeking the help of a consultant or agency for your B2B marketing. Pinpoint what you want to be improved, whether that is improving something specific within your current marketing strategy or developing a brand new strategy. These goals should be structured in a way that allows them to be tracked so that you can monitor progress toward achieving them.

2. Decide whether you want an agency or a consultant.

The outcomes you previously defined will help determine whether you need an agency or a consultant. If you have a smaller budget and a more specific need, then a consultant would be a good choice. If you have a larger budget and a more broad need, you may do better with a consultant.

3. Choose a budget and stick to it.

When configuring a budget for your marketing efforts, don’t forget to weigh the risk versus the reward. If the reward that you stand to gain is substantial, then it may be fair to advocate a bit more of the budget to your B2B marketing efforts. Then, search for agencies or consultants within your budget.

4. Establish what specialties your hire should have.

Narrow the list even further by focusing on the professionals that have experience in your industry, ideally with exact B2B marketing experience in your industry. Use your desired outcomes to choose what work history and skill set your top candidates should have.

5. Create a shortlist.

Once you’ve found some candidates within your budget that have a skill set that aligns with your goals, you can start naming some to a shortlist. Choose candidates that you believe are worth interviewing that might be a good fit for the role.

6. Pick 10 insightful interview questions.

What do you really want to know about a potential B2B consultant or agency? Have they accomplished your specific needs for another organization in the past? Do they have creative ideas? Ask them about how they handled certain situations or what strategies they’ve developed with other businesses in the past.

7. Begin the partnership!

The most exciting part comes when you see one agency or consultant stand out among the rest and you can confidently choose them as your top pick. Get the paperwork written up and start the process! Confirm the goals of this partnership with your new hire and start working on your new B2B marketing plan.

Hire a B2B Marketing Consultant or Agency

Before you hire your B2B marketing agency or consultant, you should have set clear goals to accomplish with their help. After the decided strategy is implemented, continue tracking progress toward the desired outcomes. This will help you see how valuable or effective the help of the consultant or agency ended up being for your business. As well, ensure that any strategies or methods that were implemented for the long-term continue to be maintained if they are working well.

Editor's note: This post was originally published in February 2009 and has been updated for comprehensiveness.

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How to Find, Choose, &amp; Hire the Best B2B Marketing Consultant or Agency was originally posted by Local Sign Company Irvine, Ca. https://goo.gl/4NmUQV https://goo.gl/bQ1zHR http://www.pearltrees.com/anaheimsigns

What Are Remarketing Lists for Search Ads (RLSA)?

Have you ever visited a website, looked at a product, left the site, but then seen an ad for that exact same product you were looking for on Google? I come across ads like this multiple times per week.

The reason we see these ads is because we’re placed on remarketing lists — we’ve shown interest in a product and a business wants to remind us that it’s still available for purchase if we’re interested.

As a business, using remarketing lists helps you make contact with pre-qualified prospects in an attempt to drive a conversion. In this post, we’ll explain how, as a business, you can leverage remarketing lists for search ads to draw in interested site visitors for conversion, and best-practices for using these lists.

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RLSA Audiences

RLSA audiences are created by adding a snippet of code (called a tag) to your website that automatically adds your audiences to specific lists based on the action taken on your site. Once the tags are placed, you can bid on these segments and add them to your marketing campaigns. Here’s a guide from Google on how to set these up.

Creating specific RLSA audiences helps marketers leverage the already interested highly-valuable audience members, as it may not be as difficult for them to convert. As a result, you’ll increase conversions, revenue, and profits. You’ll also make the most of your budgets because these users are more qualified, so you’ll spend less on brand awareness.

If you’re feeling a bit confused, consider this example: you sell fiberglass pools and a user on your site has started a work order for pool maintenance, but then they bounce. Since they came so close to conversion, you can add them to a remarketing list and serve them ads for your business every time they query “fiberglass pools,” or related keywords.

Let’s go over some best practices for using RLSA campaigns in your marketing.

RLSA Campaign Best Practices

1. Know your audience before beginning.

As with any marketing process, it’s critical to understand your audience before creating your RLSA lists and running your ads. Consider creating buyer personas and customer journey maps to learn what customers are thinking about in different stages of your journey for better targeted ads.

An additional step could be to modify your bids based on audience demographics. If your users are signed in to Google when making their searches, you’ll be able to further segment and adjust your bids and lists based on available information, like age and gender.

2. Change bids by user stage.

If you’ve created accurate journey maps, you likely know which customer actions are most critical to driving conversions for your audience — this is where you should use RLSA. Use your website codes to track where your users are in their journey, and bid higher for those closer to conversion, a.k.a the closer they are to completing a purchase.

3. Match messaging to user action.

Ensure that the messaging in your RLSA ads matches the action you want the user to take or the action they have already taken that got them placed on your list.

For example, if a visitor landed on a pricing page, you can share an ad with them that calls attention to an upcoming discount.

To do this, you can create specific tags within your Google Ads account that note which action a user took and modify your bids to show relevant copy based on the action taken.

4. Upsell to converted users with related products and services. 

You may not think to use RLSA on converted users, but it’s a worthwhile strategy if you sell products or services that enhance experiences if used together.

For example, if you sell cameras, you won’t advertise camera equipment to users that haven’t checked out on your site. Once a user has made a purchase, though, and you have a unique list for those that have taken that action, you can serve them ads for camera equipment in an attempt to upsell.

With this tip, it’s important to note that not all converted users are worth retargeting with RLSA. For example, suppose you have a user that is currently in negotiation with a sales rep. In that case, it could be a waste of money to retarget them because they may be ready to convert after conversations with your team.

5. Bid for broad terms.

While it’s important to bid for terms directly related to your business, it’s also worthwhile to bid for broad search terms related to your business that your audiences may search for as well. For example, if you sell SaaS, your audiences may be searching for your competitors before deciding, so you can bid on competitor brand names.

If you choose to go this route, ensure that you’re not spending all of your money on broader terms, as your business-related keywords are the most relevant.

RLSA Campaign Example

A few weeks ago I was working with my friend's mom to surprise him with a birthday present. He likes to travel, so we decided that a TSA-approved suitcase was the way to go. I spent a lot of time doing research on different sites and visiting multiple pricing pages.

I placed a product from a brand called Away in my cart, but we ended up purchasing from a different company. Away likely tracked how close I got to conversion and added me to an RLSA list. Now I see this a paid targeted ad from Away in search results for the words “luggage” and “TSA suitcase,” as shown in the image below.  

rlsa remarketing lists for search ads example: away luggage

Over To You

The users that you choose to place in your remarketing lists should help you drive conversions.

Take the time to create detailed customer journey maps to know critical points of conversions and create corresponding lists. As a result, you’ll likely find your RLSA campaigns drawing in leads and increasing business revenue.

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What Are Remarketing Lists for Search Ads (RLSA)? was originally posted by Local Sign Company Irvine, Ca. https://goo.gl/4NmUQV https://goo.gl/bQ1zHR http://www.pearltrees.com/anaheimsigns

7 Problem Solving Skills Marketing Managers Need & How to Improve Them

Think back to a time you had to solve a problem but didn't have all of the right information. What did you do? Situations like this pop up all the time at work and put your problem solving skills to the test.

As a marketing manager, one may think your job doesn't revolve around problem solving. But it's an essential part of putting out fires at work — and making sure there's a process in place to prevent issues from happening again.

→ Click here to download leadership lessons from HubSpot founder, Dharmesh Shah [Free Guide].

Whether you're making decisions that affect an entire team or simply creating solutions for yourself, strong problem solving skills can help you grow as a person and a professional.

In this post, we'll cover what it means to come up with creative solutions and how to hone the skills to approach problems like a pro.

What are problem solving skills?

Problem solving skills allow you to notice an issue, identify the root cause, design an effective solution, and successfully implement it. This includes the skills to evaluate whether or not your plan achieved the results you wanted.

The best problem solvers can anticipate problems before they arise and take action to prevent them or lessen the impact. They use logic to define what needs to change and creativity to propose innovative solutions.

Having strong problem solving skills can help you impress your manager, contribute unique ideas, and achieve your goals. It also means you can work through the core steps of solving a problem:

  1. Identify and define the problem.
  2. Come up with possible solutions.
  3. Evaluate the options.
  4. Choose the best solution.
  5. Implement the solution.
  6. Evaluate the outcome.

While there are many types of problem solving skills, many are considered soft skills that you develop over time. Think communication skills, people skills, social skills, and personality traits. For example, a marketing manager needs to be able to solve a conflict between team members or devise a plan to keep their campaigns going if the company marketing budget is cut.

While problem solving skills can require you to use your technical ability, you have to establish a number of specific soft skills to identify issues and implement solutions.

Problem Solving Skills Examples

No matter your career path, being an effective problem solver is beneficial for personal and career growth. Here's a look at the skills you may use when solving a problem:

  • Analysis
  • Creativity
  • Judgment
  • Communication
  • Organization
  • Teamwork
  • Evaluation

Problem Solving Skills Marketing Managers Need

A marketing manager who notices issues and makes decisions to solve them is a valuable addition to any company. This type of person gets things done and motivates others to do the same.

The further you grow in your career, the more problem solving skills you need to have in your toolkit. The higher up you get in an organization, decisions become riskier, solutions are often more vague, and the potential impact can be monumental to the company.

Let's look at the top problem solving skills you need to be a successful marketing manager.

1. Analytical Skills

Solving any problem starts with analyzing the issue — you have to go beyond the symptoms of the problem to find the root cause.

Maybe your team is routinely going over budget on social campaign spend. Instead of micro-managing every detail, analytical skills help you dig into the problem to see what may be going wrong. You find that your social media coordinators can set up campaigns correctly, but they lack the basic budgeting skills to keep spending on track. So you devise a training program to teach them about profit, loss, and financial forecasting.

Being analytical can include a number of essential problem solving skills for marketers:

  • Attention to detail
  • Data collection
  • Forecasting
  • Research
  • Fact-checking
  • Historical analysis

2. Creativity

Once you discover the true problem, you can come up with the ideal solution. This is where you put your creative problem solving skills to the test. And for those who question whether creativity plays into solving problems, creativity is one of Indeed's top 20 in-demand skills for 2021 across all industries and fields.

Sometimes the solution to a problem is not always straight-forward, and can require creative thinking and other points of view to be resolved.

Creativity comes in many styles. Engineers can create innovative code, and writers can come up with new blog styles. For marketing managers, creativity plays out in a number of problem solving skills:

  • Brainstorming
  • Curiosity
  • Project design
  • Project planning
  • Editing the aesthetics of marketing materials
  • Creating new promotional methods for products
  • Planning and executing events

3. Judgment

With dozens of solutions before you, how do you choose the best one? Through exercising sound judgment. Developing good judgment lets you consider the nature of a problem, possible setbacks, costs and resources, decision makers, and how to implement a solution. You can compare between options and select the solution that's right for each unique situation.

As a marketing manager, you can showcase your judgment skills through:

  • Critical thinking
  • Deduction
  • Prediction
  • Decision-making
  • Discussion
  • Corroboration
  • Test development
  • Authenticity
  • Leadership

4. Communication

Communication skills are the foundation of problem solving and one of the top leadership skills. As a manager, you need to be able to articulate your opinions, brainstorm with a colleague, and give feedback to a direct report. Being a good communicator also helps you relay your decision on a solution and align everyone to tackle it together.

Without specific problem solving communication skills, issues can't be resolved quickly and efficiently. That's why to be an effective leader and expert problem solver, it's important to make sure you have the following communication skills:

  • Active listening
  • Patience
  • Persuasion
  • Negotiation
  • Mediation
  • Clarity of expression
  • Public speaking
  • Reading body language
  • Verbal communication
  • Written communication
  • Building rapport

5. Organization

Once you've chosen a solution to a problem and communicated it to your team, you still have to create a process to carry out your plan. Organization skills help you implement the steps everyone needs to take, which can improve alignment and efficiency.

Setting up a strategy for your solution uses a number of problem solving skills including:

  • Prioritization
  • Initiative
  • Project management
  • Project planning
  • Time management
  • Meeting facilitation
  • Recording and filing information
  • Creating strategic schedules

6. Teamwork

No marketing manager is an island. Teamwork is essential for working with others and contributing to a company's mission. It's necessary for exchanging ideas, delegating tasks, and working toward a solution.

Even if your role is largely independent work, you still need teamwork to collaborate with colleagues in different departments and keep your goals on track. But as a marketer, your role usually involves interacting with multiple people (if not dozens) per day. So you need to develop the skills that will make everyone want you on their team.

  • Collaboration
  • Delegation
  • Giving and receiving feedback
  • Goal setting
  • Dependability
  • Resource allocation
  • Prioritizing tasks
  • Setting expectations
  • Assessing employee strengths and weaknesses
  • Setting expectations
  • Performance evaluation
  • Identifying outcomes
  • Trust
  • Respect

7. Evaluation

When problem solving, evaluation skills let you assess if a solution is working and help you make the necessary adjustments. These are similar to analytical skills, but often require more patience and flexibility in case your strategy didn't go as planned. It's important to know whether or not your plan is working as quickly as possible so you can pivot and try another solution.

  • Data analysis
  • Adaptability
  • Creating and evaluating surveys
  • Customer feedback
  • Follow-through
  • Troubleshooting
  • Resilience
  • Integrity
  • Identifying patterns
  • Open mindedness

How to Improve Problem Solving Skills

Developing your problem solving skills isn't as straightforward as mastering Excel. But marketing managers can take several steps to improve their skills and advance their careers.

Question your decisions.

Relying on your gut instinct isn't the path to expert problem solving skills. Instead, try taking time to consciously question why you make decisions and what the outcomes may be if you choose one option over another. You can ask yourself:

  • How important is this decision?
  • How will this impact me a year from now?
  • What’s the worst thing that could happen?
  • What effect will this decision have on my team and the company?
  • What can I do if I make the wrong decision here?

Look for opportunities to solve more problems.

Many experiences in your personal and professional life help you hone your problem solving skills, often without you even realizing it. You can gain or improve your skills by doing any of the following:

  • Figuring out a technical problem with your phone or computer.
  • Taking up a DIY project you've never tried before.
  • Resolving a customer or employee complaint.
  • Organizing a team bonding activity, overcoming obstacles along the way.
  • Acting as a mentor for direct reports and helping them tackle their problems.
  • Re-budgeting your finances to fund an out-of-the-blue trip.
  • Finding out why there's been a dip in activity on your company's social media channels.

Find models and games to improve your problem solving skills.

A combination of proven models and fun mental games can help you develop problem solving skills. Some can hone your decision-making abilities, while others let you determine the cost of the possible solutions. Depending on which set of skills you want to improve, look to options like:

Demonstrating Problem Solving Skills

Knowing how to solve problems at work is not only crucial for contributing to company goals — it's also a must-have for moving to management positions. That's why it's important to highlight the skills you already have. This includes adding problem solving skills to your resume and showcasing your abilities during job interviews.

Whether you're looking for a marketing manager role or wondering what to say next time an opportunity to advance at your current company opens up, start with the STAR method. It's designed to help you think through your experiences so you can articulate your specific problem solving skills. Make sure to give an overview of a challenge you had to overcome, how you approached it, what solution you found, and what outcome you achieved.

Honing your problem solving skills makes you more valuable as a manager and team member. So putting in time to develop the skills most relevant to your current (and future!) roles can make it easier to climb the ladder and come up with efficient, effective solutions.

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7 Problem Solving Skills Marketing Managers Need &amp; How to Improve Them was originally posted by Local Sign Company Irvine, Ca. https://goo.gl/4NmUQV https://goo.gl/bQ1zHR http://www.pearltrees.com/anaheimsigns