26 About Us & About Me Pages + Templates to Make Your Own

Building a website is, in many ways, an exercise of willpower. It’s tempting to get distracted by the bells and whistles of the design process, and forget all about creating compelling content.

It's that compelling content that's crucial to making inbound marketing work for your business.

So how do you balance your remarkable content creation with your web design needs? It all starts with the "About Us" page.

For a remarkable About page, all you need to do is figure out your company's unique identity, and then share it with the world. Easy, right? Of course not. Your "About Us" page is one of the most important pages on your website, and it needs to be well crafted. This profile also happens to be one of the most commonly overlooked pages, which is why you should make it stand out.

The good news? It can be done. In fact, there are some companies out there with remarkable "About Us" pages, the elements of which you can emulate on your own website.

By the end of this post, you'll be introduced to:

• The best About Us page examples (and what makes them great)
• The best About Me page examples (and what makes them great)
• Tips on how to write your About page
• The best About page templates (across multiple platforms)

1. Yellow Leaf Hammocks

Why the "About Us" Page Rocks: It tells us a story.

When you have a great story about how your product or service was built to change lives, share it. The "About Us" page is a great place for it to live, too. Good stories humanize your brand, providing context and meaning for your product. What’s more, good stories are sticky -- which means people are more likely to connect with them and pass them on.

Yellow Leaf Hammocks tells users about its product by describing how the hammocks empower artisan weavers and their families. The company breaks down different pieces of the story into sections that combine words and easily digestible graphics, painting a picture instead of big chunks of text. They're clear about why they're different: "Not a Charity," the page reads. And then: "This is the basis for a brighter future, built on a hand up, not a handout."

Every company has a story to tell, so break out your storytelling skills from that random English class you took years ago and put them to work on your "About Us" page. Using descriptive and emotive copy and gorgeous graphics, an "About Us" page with a story works harder for your business than a generic one.

2. Eight Hour Day

Why the "About Us" Page Rocks: It's human.

People tend to think that "About Us" pages have to sound formal to gain credibility and trust. But most people find it easier to trust real human beings, rather than a description that sounds like it came from an automaton. Trying to sound too professional on your "About Us" page results in stiff, “safe” copy and design -- the perfect way to make sure your company blends in with the masses.

Instead, Eight Hour Day showcases the people behind the company and humanizes its brand. Introducing the founders by name and featuring the photos of them on the "About Us" page drives home the point that Nathan and Katie are -- as they so astutely put it -- "two individuals with a passion for creativity -- creativity makes us happy."

When you’re designing your "About Us" page, avoid industry jargon and replace it with an authentic voice -- yours -- to describe your product or service. Sure, it needs to be polished and free of errors, but it should always sound friendly and real.

3. Apptopia

Why the "About Us" Page Rocks: It skips the business babble.

We know -- no industry jargon. If you think it makes you sound super smart on your "About Us" page, think again. People want and appreciate straight talk about what your business does. After all, if people can't figure out what you do, how will they know they need your product or service?

So, skip the industry lingo -- that's what Apptopia does on its "About Us" page. The startup's simple but polished language effectively communicates the company's offering while still allowing the Average Joe to understand it.

The moral of the story: Try to get rid of jargon on your "About Us" page whenever possible. Use short and punchy sentences to explain complex products and ideas in a way that isn't patronizing, but rather, is empathetic.

4. Moz

Why the "About Us" Page Rocks: It's humble.

Instead of following the classic "About Us" script and writing a few paragraphs about the company's mission and origins, try something different -- there are plenty of ways to make your brand more compelling to someone who doesn't know about you.

Take Moz, for example. A lot has happened since it was founded in 2004, so the company chose to share those milestones using a fun and clean design that incorporates clear headers, concise blurbs, and little graphics to break up the text.

We especially love the humble references to how Moz received funding, how it switched its brand positioning -- and most importantly, how it switched back to its original model. This speaks volumes to the value honesty and humbleness can play to your customers. Don't be afraid to talk about your ups and downs; your customers will trust what you say that much more.

5. Yokel Local

Why the "About Us" Page Rocks: Personality, personality, personality.

Yokel Local does a few things well on their About Us page: They call out who they work with, they tell their story and mission, and they showcase the team behind the brand. This last element is key because Yokel Local knows that their "vibe" wins over prospective clients. After all, when you hire an agency, you're hiring its people. And people have personality.

Because "Yokel Local" is a bit of a kooky name that gives people pause, they poke fun at it by providing the definition, which then leads into photos of the team at work (and at play), the agency's story, their mission and values, and the people who make the magic happen. This magic is included all over the about page as their employees make goofy faces, wear ugly Christmas sweaters, and work/play hard.

6. Nike

Why the About Us Page Rocks: It knows its audience.

Nike might seem like a company that's too big to inspire smaller businesses. You might even wonder if Nike even still has an "About Us" page. As a matter of fact, it does, and it hasn't forgotten the company's roots.

Nike began on the campus of the University of Oregon by the hand of the college's track coach, Bill Bowerman. And even though he no longer works at the company, one of his beloved quotes still brands the bottom of Nike's "About Us" page below: "If you have a body, you are an athlete."

This bold sentence, referenced by the asterisked "Athlete" in the words right above it, sheds important light on Nike's audience. The brand may be big today, but Nike is all about the rising stars -- who Nike depends on to, according to the rest of its "About Us" page, "expand human potential."

The takeaway for marketers? Know your audience, and make it obvious to that audience the instant they read about you on your website.

7. Refinery29

Why the "About Us" Page Rocks: It tells you what's most important.

Here's another instance where any area of your website -- not just the "About Us" page -- is an opportunity to break the mold.

Many companies add just a simple mission statement or company profile, but people often don't want to ready a wall of text explaining what you do. So, Refinery29 broke it down to convey the intangible qualities that are tough to include in a basic "About Us" page.

Although Refinery29 does introduce its page with a description of its business, its goes out on a bang -- four bangs, to be exact. The organization is on a "mission," sure, but there's also an "essence" of Refinery29, a "promise" it keeps, and a "vibe" it gives off.

These aren't company traits you'd think to include when starting out, but they're what your customers often make gut decisions on when buying.

8. Bulldog Skincare

Why the "About Us" Page Rocks: It's lovable and memorable.

What's the difference between "average" marketing and lovable marketing? It's the difference between creating generic webpages that provide great information, but in a straightforward, black-and-white kind of way -- versus creating webpages that provide great information and are infused with color, personality, and stay true to a company's unique brand voice. When you create lovable marketing, you can start a movement of brand evangelists and advocates who will help you grow.

Where does this fit into a company's "About Us" page? The folks at Bulldog, a men's skincare company that was named for the colloquial "man's best friend" -- a dog -- could have typed up a few paragraphs about where the brand came from and how they were one of the first in the space to redefine and eliminate stereotypes around men's grooming. But that text alone would have been a bit, well, average.

Instead, the "About Us" page is pithy, colorful, and leads with the lovable mug of an adorable bulldog -- fitting the name and the brand. And it states the purpose of the products -- to help customers from waking up with the (admittedly adorable) wrinkly face you see when you visit Bulldog's website.

Play on your own words -- it's okay to have fun and pun with your brand, as it helps to inject personality and humor into your "About Us" page. It primes visitors for a story in a way that makes them immediately feel something. That's how you create memorable, lovable marketing.

9. Doomtree

Why the "About Us" Page Rocks: Its shows, tells, and has a soundtrack.

One minute of video is worth 1.8 million words, according to Forrester Research's Dr. James McQuivey. But what about audio and visual, too, all combined with a really cool story? Well, that's one way to tell your story in an engaging way -- through multimedia.

Doomtree is built on a bit of an innovative concept: That a group of talented artists can each have thriving solo careers, but can still come together on a regular basis to create great music. It's not a band -- it's a crew. It's an unconventional concept with an equally interesting backstory that "started as a mess of friends in Minneapolis, fooling around after school, trying to make music without reading the manual." And as soon as you arrive on Doomtree's 'About Us' page, you're greeted with big, bold photos of those friends.

As you scroll down, users are treated to even more interaction with the crew's tracks and music videos. That makes sense, because it gives visitors an instant sample of Doomtree's product. What's more, the entire "About Us" page is responsive, including the video. That's important -- not only because it offers site visitors a great mobile experience, but also for Google search ranking -- especially now that such mobile usage has surpassed desktop.

10. Acciyo

Why the "About Us" Page Rocks: It gets at their prospect's pain... with a fun pop culture tie-in.

Acciyo is a company committed to "empowering news readers to tack back control of their news diets." With that in mind, their big headline gets to the heart of their prospects' pain: "Reading the news today is like opening a book at chapter three: You're instantly lost." This headline implies that Acciyo will help eliminate that "lost" feeling and get clarity on the news that their audiences consumes.

Best of all, it asserts this simply and elegantly with a Harry Potter tie-in. The headline's concept deals with books, then asserts that the name was derived from Harry Potter, and lays out the team members as "Wizards Behind the Magic" with their Hogwarts Houses proudly displayed.

This provides the About Page with a cohesive theme that visitors can relate to while adding a touch of personality.

11. Ceros

Why the "About Us" Page Rocks: It's interactive and funny. 

Ceros' About Us page is interactive and engaging. As you scroll, the text slowly moves up the page, with bold — and humorous — statistics, like "4 beers on tap". Additionally, Ceros' uses images of their impressive, unique office space to further personalize the page. 

Best of all, Ceros' keeps the text on the page short-and-sweet, with powerful statements like "We exist to unlock creativity". The Culture section further demonstrates Ceros' playful brand voice, with core values like "We wear our chicken suits".

12. Marketive

Why the "About Us" Page Rocks: It's compelling, with fun scrollable features. 

Rarely have I seen a more powerful opening statement than the one Marketive uses in their About Us page: "Got a solid product? We tell your target audience that you exist." 

Additionally, Marketive's About Us page displays original designs rather than photos to support the text, and the page is simply fun to scroll through. Plus, I appreciated Marketive's layout — starting with what they do, moving into which types of industries they help, and ending with the company's earlier milestones. 

The interactive milestone calendar at the bottom is especially impressive. It authentically represents some humble beginnings (including two unsuccessful startups that inspired present-day Marketive), and features a fun scroll element that highlights various dates throughout the calendar. 

13. Sweet Loren's

Why the "About Us" Page Rocks: It's playful and reflects the brand's personality. 

Start-to-finish, Sweet Loren's About Us page is playful, engaging, and colorful. The page starts with a 60-second video, and even incorporates cookie dough-scooping gifs. As you scroll, you'll move through some of Sweet Loren's impressive values, including inclusivity and refusing to compromise. 

Best of all, Sweet Loren's yummy products are last on the page, ensuring you're fully primed to purchase only after learning about Sweet Loren's mission and differentiating factor: creating non-GMO, gluten-free, plant-based, and delicious cookie dough. 

14. TalEx

Why the "About Us" Page Rocks: It focuses on social responsibility. 

TalEx has an interesting origin story, in which two women left a major recruiting firm to build their own and ended up landing AOL as a major client of theirs — which was previously their old employers' client. 

TalEx has since seen unprecedented growth at 4,900% in the three years since it began. You'll learn all this and more on their About Us page, but what really makes their page stand out is the company's emphasis on social responsibility, which takes up nearly half the page and explains the company's dedication to giving 5% of its net profit annually to various philanthropic organizations. 

15. SkinnyDipped

Why the "About Us" Page Rocks: It's authentic and down-to-earth. 

SkinnyDipped's About Us page features a few sweet, polaroid images of the employees (including three of the co-founders as young children), and a moving nod to Josh Dickerson, a family friend whose death inspired the family to start the business. 

Their About Us page is well-written and inspiring — for instance, they write, "We decided to start a business … That it would be centered around food was obvious. For us—family, friends, food and love are all tangled up." By the time you finish reading their story (and the individual employee bios), you'll be as impressed by SkinnyDipped's brand values as you are by their delicious products. 

16. LoveBug Probiotics

Why the "About Us" Page Rocks: It's playful and informative.

LoveBug Probiotics' About Us page features an image of the founder's four young children wearing "Chief Fun Officer", "Chief Giggle Officer", "Chief Silly Officer" and "Chief Humor Officer" t-shirts. I'll admit — there aren't many About Us pages with cuter introductions than that. 

The page effectively includes all the information you'd need on the company to make an informed purchasing decision — including how the founder came up with the idea, her personal ties to her vision, the science behind her probiotics, and even an opportunity to find local stores that carry LoveBug probiotics. 

Plus, while the products are science-backed, the About Us page doesn't confuse visitors with difficult-to-understand facts: instead, the page is simple, straightforward, and helpful. 

17. Brown and Coconut

Why the "About Us" Page Rocks: It's simple and no-fuss. 

Sometimes, simpler is better — as is the case with Brown and Coconut's About Us page, which features a photo of the two co-founders alongside a few paragraphs of text, outlining the purpose and vision behind Brown and Coconut. 

Plus, the opening sentence is incredibly relatable and draws the reader in: "After years of suffering from severe acne and frustrated by the lack of effectiveness and further damage they experienced with popular skin care products, Brown and Coconut founders and sisters, Letisha and Zeena Brown embarked on a journey to heal their skin from the inside out."

What I liked best about this About Us page is the simple, no-fuss language they used to describe their business. Plus, rather than ending with a CTA directing visitors to their products, the co-founders instead choose to include a CTA to follow their business on Instagram, promoting a likely more effective, long-term lead generation strategy that starts with brand awareness. 

18. Kuno Creative

Why the "About Us" Page Rocks: It focuses on people rather than products. 

Kuno Creative's About Us page effectively focuses on what makes the company different: its people. While the first paragraph describes the origin of the digital marketing agency, the majority of the page is taken up by black-and-white shots of all its employees along with descriptions of each member, like a modern day yearbook. 

Plus, the page looks sleek and clean, with plenty of white space and large blue lettering to draw attention without overwhelming visitors. If you're unsure what you want to include in your About Us page, consider taking note of how Kuno Creative focuses on its people, rather than its product, in the About Us page — a great way to humanize your brand.

1. Joe Payton

Why the "About Me" Page Rocks: It's confident, creative, and easy to skim.

"About Us" pages might encompass the values of more than one person or entity, but they're no more important to the image of a business than your personal about page. Take Joe Payton's "About Me" page, below.

Not only does Joe's illustrative self-portrait give him a personal brand that customers will remember, but it also demonstrates his expertise as a designer and animator. His website visitors can learn not just what he does, but why he does it, in an easily digestible way. Being able to express his values as a creative professional in such a well-organized page is something to be desired by anyone creating their own about page.

2. Kero One

Why the "About Me" Page Rocks: It's multilingual.

Kero One is a hip-hop artist and DJ from San Francisco, and his "About Me" page carries a valuable lesson to personal brands who cater to more than one audience -- especially if those audiences speak different languages.

Kero One's story starts at his childhood, when he was six years old and first discovered a passion for hip-hop. Knowing how old and genuine his love for the genre is adds tremendous value to his own music in the eyes of his listeners.

While this entrepreneur's childhood interests help to deepen his audience, the second screenshot below helps Kero One widen it. His "About Me" page first tells his story in English, then in Japanese, then in Korean, then in Chinese. Accommodating these Southeast Asian audiences makes his brand more inclusive of all the audiences he identifies with.

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3. Aja Frost

Why the "About Me" Page Rocks: It's data-driven.

Alright, we might be biased in highlighting this professional, as Aja is our very own SEO strategist at HubSpot. Nonetheless, the ingenuity she brings to the company isn't lost on her website's "About Me" page.

Being a data-driven professional, Aja knows her own clients as a freelance writer and strategist don't just want to see what she's written -- they want to see how her content has performed. With that in mind, her "About Me" page tells a story of her career growth, which peaks -- no pun intended -- at an impressive line graph showing the result of an SEO strategy she implemented for the HubSpot Blog. (The graph's sharp decline at September simply indicates when she stopped collecting data.)

Following the impressive chart, Aja closes out her about page with a personal note on what she does in her spare time -- always a good way to humanize yourself in the eyes of your potential customers.

4. Madison Butler

Why the "About Me" Page Rocks: It welcomes the audience into a conversation.

Madison Butler is an HR change maker "committed to deconstructing the status quo and rebuilding corporate America, one organization at a time." She does this through her DEI work and her advocacy.

The About page, which doubles as the site's homepage, calls this out at the very top in one bold statement: "I'm here to ensure organizations know how to make space for everyone." It's simple, effective, and to-the-point. Then, "You belong here." This second sentence in the headline underscores the inclusivity of Butler's mission and work. It's even emphasized further where the phrase is repeated in the footer.

5. Sara Dietschy

Why the "About Me" Page Rocks: It has variety but still aligns with her personal brand.

This professional YouTube content creator has an eclectic collection of videos related to technology and culture, and expresses that diversity all over her "About Me" page.

In addition to the vibrant self-portrait at the top of the page, Sara's first sentence tells you just how many people subscribe to her channel: 350,000. This is an important number to know for her potential video advertisers and collaborators who want to know how much exposure they'd get by working with her or advertising on her channel.

The colored tiles lining the page -- starting with the red one, as shown below -- also do a terrific job segmenting her work by the types of projects she takes up and for whom she's done them. That Intel logo in the second photo of Sara, below, is sure to turn some visitors' heads as they're perusing her website.

6. ShaDrena

Why the "About Me" Page Works: The combination of brand voice and monochrome palette breaks the mold.

ShaDrena is a graphic artist whose mission is to "visually build creative rebellious brands beyond a logo." She exemplifies this mission for her own brand on her About page.

In three sections — About, Bio, and Random Facts — the audience gets the full ShaDrena experience, which is more than just design. It's also about voice and personality. As a self-described "creative hustler," "rule breaker," and "designer of dope brands," the language ShaDrena uses on her site comes across as edgy and authentic, a perfect way to make copy mirror personality.

All of this is presented in blacks, whites, and grays when it's not common to see monochrome color palettes, which subverts the expectations one would have for a graphic designer.

7. Marc Ensign

Why the "About Me" Page Rocks: It's funny but professional.

This branding expert does two things super well on his about page: He takes his work seriously, but doesn't take himself too seriously. Marketers know there's value to keeping a casual tone in the content they create, but in order to attract customers, you need to prove you have discipline and integrity. That's a tough balance to get right.

Marc Ensign nails that balance between friendly and formal with a confident opening statement, followed by an amusing smiley photo of himself to set an inviting tone.

8. Miracle Inameti-Archibong

Why the "About Me" Section Rocks: It has dynamic angles and clear storytelling.

With excellent design that emphasizes her copy, Miracle Inameti-Archibong's site is a masterclass at how to do a one-page website well. The content is presented with large clear images, cool and bold colors, dynamic angles and blocks, and simple typography.

This design supports the story in her About Me section, which spans over a decade but is clearly laid out in just four sentences. The reader knows her career span without being overwhelmed with too much information. That's when she dives further into her expertise and the meat of the About section, which is thoughtfully paired with testimonials on the right that provide social proof for it.

How to Write an About Page

1. Establish a mission statement.
2. Outline our company story.
3. Reveal how you've evolved.
4. State your "aha!" moment.
5. Explain who you serve.
6. Explain what you're offering them.
7. Cite examples of who you've served.
8. Describe your values.

It's tough to establish one all-encompassing template for your "About Us" page -- there are just so many ways you can go about telling your company story. But, per the real "About Us" pages we've just highlighted, there are some steps you should keep in mind when getting started.

Here are five steps to writing an "About Us" page based on some of the things that impressed us about the examples above.

1. Establish a mission statement.

Your "About Us" page can and will be much longer than a single mission statement, but in order to draw people in, you need to succinctly state your goal in the industry up front. What are you here to do? Why should your website visitors care?

2. Outline your company story.

You might not have a long history of changes and growth your company has endured (yet), but it's a nice touch to talk about where you came from in your "About Us" page. So, isolate the milestones prior your company's founding, and use them to give readers some backstory on your current venture.

3. Reveal how you've evolved.

Even if you're a young company, there's no shame in admitting your business strategy -- or even personal way of thinking -- has changed since you began. In fact, in about pages, these evolutions can improve the story you tell to website visitors.

About pages are perfect spaces to talk about where you started, how you've grown, and the ideals that have helped your organization mature. Use these moments to further your company story and show people that you're always ready to change and adapt to the needs of your industry.

4. State your "aha!" moment.

Every good company was founded on an idea -- something the current marketplace might not yet offer. What was your idea? Use this "Aha!" moment as a pivot point when telling your company story. What was a challenge you faced while developing your company? How did this challenge or discovery shape what you are today?

5. Explain who you serve.

As much as you want as many eyeballs on your "About Us" page as possible, you won't do business with every single one of them. That's why it's crucial that you identify and mention your core customer. Who should care you exist? Which eyeballs are you here to serve?

6. Explain what you're offering them.

As you're explaining who you serve, make it clear what it is you're offering. Too often companies generalize their product or service in the language of their website, making it hard to understand what it is the customer is actually paying for. They're afraid literal explanations of their products aren't interesting enough, or will sound unappealing in writing. And that's a fair concern.

However, by investing just a sentence or two into telling your potential customers exactly what they'll receive can keep them on your website for longer and interested in learning more.

7. Cite examples of who you've served.

Got some loyal customers in your portfolio? Use your about page to let the world know who already trusts and benefits from your work.

Knowing about your company's past successes can influence your prospects' purchasing decisions because they will be able to envision their success in the success of your past customers. Even if you don't yet have case studies to expand on the problems you've helped buyers solve, it's in your interest to briefly mention who you've done this for. And your about page is the perfect platform for it.

8. Describe your values.

Customers want to be treated like human beings. For that to happen, they need to feel that they're being treated by human beings. When finishing your "About Us" page, describe who you are as a person or a team, and what your personal values are. What's your company culture like? What bigger picture in life drives your business?

An LED lightbulb maker might sell 10 different lamp styles, for example, but that might not be the most important characteristic to its primary audience. Maybe this lightbulb developer was founded on a commitment to environmental protection, and every bulb the company makes was built by people who are dedicated to making the world more energy-efficient.

Keep in mind a secondary audience of your company's "About Us" page consists of your future employees. This is another reason describing your personal values is a good idea -- the key to your job candidates' hearts is to show them you have one too.

About Us Page Templates That Rock

Copy is an important element of an About page. However, you'll also want to keep user experience in mind as you showcase your brand story and identity to the world. Here are some of the top About Us and About Me page templates to use or draw inspiration from:

1. Sodium v2 (HubSpot)

Tell your prospects about you using bold color and by telling your story. This template can help with that with its bold color (that can be customized) and timeline-like layout. Website visitors will know where you've come and where you're going.

2. Touraza Template (WordPress)

If you want something with a little flavor, the Touraza template is a good choice. With the "meet the team" section near the top with geometric designs and striking typography, you'll be able to showcase the humans behind your brand.

3. Logan Template (Shopify)

This template makes use of large images in a modern layout to break up the ample white space. The result: A clean and enjoyable reading experience. The top of the page puts the brand story (or other introductory text) first, supported by a large image that speaks for itself. The pops of color can be customized to your brand style, drawing emphasis to the most important elements you want to highlight.

4. Mercuric Modular Premium (HubSpot)

Make a statement with a stylish slider and smooth 3D animations. This template can be edited using user-friendly modules and other effects to catch your website visitors' attention. It comes with counter boxes, progress bars, and animated images for you to customize. There's also a full template pack for the other pages of your site.

5. Coax Template (WordPress)

The advantage of the Coax template is that it's powered by Elementor, a page builder that makes customization easy. Even if you want to keep some of the defaults, though, this template is beautiful, letting the typography and copy take center stage. Ideal for a personal brand, you can choose to lay out your content similarly to a resume with big subheads on the left and descriptive text on the right.

6. Clean (HubSpot)

This template is 100% drag-and-drop ready, making setup a breeze. With an elegant header and overlay, you'll make a great first impression as you tell your brand story. Zero coding is required, it's completely customizable, and it's backed by a 100% happiness guarantee.

7. Negocis (HubSpot)

Do you think that your story is best told visually? This template supports icons and other elements that appeal to website visitors who want to understand your impact. It features image sliders, social sharing buttons, and more.

At this point, we hope that creating an "About Us" page doesn't seem like a daunting task -- rather, we hope you're ready to have some fun with it. With a good story to tell, creative copy, humility, and digestible visuals, you're on your way to an eye-catching user experience.

Even better? You're becoming part of the exception -- and standing out from a sea of "About Us" pages. What makes you different? We're eager to learn more ... about you.

Editor's note: This post was originally published in October 2020 and has been updated for comprehensiveness.

26 About Us & About Me Pages + Templates to Make Your Own was originally posted by Local Sign Company Irvine, Ca. https://goo.gl/4NmUQV https://goo.gl/bQ1zHR http://www.pearltrees.com/anaheimsigns

12 of the Best AI Chatbots for 2021

Whether it’s on Facebook Messenger, their website, or even text messaging, more and more brands are leveraging chatbots to service their customers, market their brand, and even sell their products.

But even though most chatbots can handle moderately sophisticated conversations, like welcome conversations and product discovery interactions, the if/then logic that powers their conversational capabilities can be limiting. For instance, if a customer asks a unique yet pressing question that you didn’t account for when designing your chatbot’s logic, there’s no way it can answer their question, which hangs your customer out to dry and ultimately leaves them dissatisfied with your customer service.

Fortunately, the next advancement in chatbot technology that can solve this problem is gaining steam -- AI-powered chatbots.

By leveraging machine learning and NLP, AI-powered chatbots can understand the intent behind your customers’ requests, account for each customer’s entire conversation history when it interacts with them, and respond to their questions in a natural, human way.

If you’re currently using a standard chatbot, but want to upgrade to an AI-powered one, we’ve put together a list of the best AI chatbots for 2021. Read on to find the right one for you.

1. HubSpot

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HubSpot has an easy and powerful chat builder software that allows you to automate and scale live chat conversations. Your customers will be able to get answers to frequently asked questions, book meetings, and navigate the site. At the same time, their answers are saved in your CRM, allowing you to qualify leads and trigger automation. Keep in mind that HubSpot's chat builder software doesn't quite fall under the category of "AI chatbot" because it uses a rule-based system. However, HubSpot does have code snippets, allowing you to leverage the powerful AI of third-party NLP-driven bots such as Dialogflow.

Because HubSpot is a CRM platform, using the HubSpot chatbot in conjunction with code snippets gives you the advantage of easy integration across your marketing, sales, and service tools.

2. Intercom

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Intercom is software that supports live chat, chat bots, and more to provide messenger-based experiences for prospects. Using machine learning and behavioral data, Intercom can answer up to 33% of queries and provide a personalized experience along the way.

3. Watson Assistant

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Developed by one of the leaders in the AI space, IBM, Watson Assistant is one of the most advanced AI-powered chatbots on the market. Pre-trained with content from your specific industry, Watson Assistant can understand your historical chat or call logs, search for an answer in your knowledge base, ask customers for more clarity, direct them to human representatives, and even give you training recommendations to hone its conversational abilities.

Watson Assistant can run on your website, messaging channels, customer service tools, and mobile app. The chatbot also comes with a visual dialog editor, so you don’t need any coding experience to develop it.

4. Drift

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Drift provides conversational marketing and sales software powered by both automation (rule-based) and artificial intelligence (NLP). According to their website, "Drift's conversational AI is trained on over 6 billion conversations to identify the patterns that engage and convert visitors into qualified pipeline." This means the machine learning that the chatbot comes with is already pre-trained and ready to go.

5. Bold360

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Trusted by customers like Intuit, Edible Arrangements, and Vodafone, Bold360 patented its own natural language processing technology to help brands build chatbots that can understand your customers’ intent without the need of keyword matching and learn how to deliver the most accurate answers to them.

Bold360’s conversational AI can interpret complex language, remember the context of an entire conversation, and reply to customers with natural responses. Customers can even buy your products through the chatbot. You can also give your chatbot its own personality and run it on most messaging channels.

6. Zendesk Chat

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Zendesk offers live chat and chatbots as part of their Zendesk Chat service. Built with powerful automation combined with the technology of Answer Bot and Flow Builder for creating AI-powered conversation flows, it allows you to configure your chatbot to answer common customer questions without writing code.

7. Salesforce Einstein

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Salesforce Einstein is AI technology that uses predictive intelligence and machine learning to power many Salesforce features, including Salesforce's Service Cloud and chatbot offerings. It is capable of solving customer queries with its intelligent conversational features, and you can count on it for triage and routing and data-driven insights.

8. Rulai

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Armed with deep-learning based natural language understanding and adaptive multi-taking capabilities, Ruali, an AI-powered chatbot for enterprise brands, can understand the context of a conversation, predict user behavior, grasp customer preferences, take actions, switch to different tasks, and ask customers for more clarification.

Rulai also integrates with most messaging channels, customer service software, enterprise business software, and cloud storage platforms. You can either build a Ruali chatbot from scratch with its drag-and-drop design console and let its AI adapt to your customers or you can implement a pre-trained chatbot that has been fed data from your specific industry.

9. LivePerson

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By collecting over 20 years of messaging transcript data and feeding it to their AI-powered chatbot, LivePerson can automate almost every industry’s messaging and integrate with most messaging channels like your website, mobile app, Apple Business Chat, text messaging, Google Rich Business messaging, Line, Facebook Messenger, WhatsApp, and Google AdLingo.

LivePerson’s BotStudio also lets you build chatbots from scratch, without any coding knowledge, and its analytics dashboard can track metrics like real-time sentiment, bot containment rate, bot conversation time, total conversation time, average order value, and bot contained sales, allowing you to grasp the impact your chatbot has had on your business’ bottom line.

10. Inbenta

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Designed specifically for enterprise brands, Inbenta’s chatbot leverages machine learning and its own natural language processing engine to detect the context of each customer conversation and accurately answer their questions. Inbenta also offers a dialog manager, which allows you to craft custom conversation flows and paths.

Additionally, when Inbenta’s chatbot realizes that one of your customers needs to talk to a human, it’ll escalate the conversation to the appropriate support agent. To make your chatbot seem more human, you create a custom avatar for it, too.

11. Ada

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Trusted by customers like Medium, Shopify, and MailChimp, Ada is an AI-powered chatbot that features a drag-and-drop builder that you can use to train it, add GIFs to certain messages, and store customer data.

Ada can also integrate with most messaging channels and customer service software, send personalized content to your customers, ask for customer feedback, and report on your bots’ time, effort, and cost savings. According to their website, Ada has saved their customers over $100 million in savings and 1 billion minutes of customer service effort.

12. Vergic

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Vergic offers an AI-powered chatbot that can serve as your businesses’ first line of customer support, handle transactional chats, and transfer more complicated problems to your actual customer service agents. It’s like a hybrid chatbot that can boost your employees’ productivity.

By leveraging natural language processing and natural language understanding, Vergic can also perform sentiment analysis, share documents, highlight pages, manage conversational workflows, and report on chatbot analytics.

Editor's note: This post was originally published in March 2019 and has been updated for comprehensiveness.

12 of the Best AI Chatbots for 2021 was originally posted by Local Sign Company Irvine, Ca. https://goo.gl/4NmUQV https://goo.gl/bQ1zHR http://www.pearltrees.com/anaheimsigns

How to Develop a Content Strategy: A Start-to-Finish Guide

Whether you're just starting out with content marketing or you've been using the same approach for a while, it never hurts to revisit your content strategy plan — to make sure it's up-to-date, innovative, and engaging for your prospects and customers, no matter when or how they intend to buy.

The first step to getting a leg up on the competition — and actively engaging your audience — is to have a solid, smart content marketing plan in place.

If you're having trouble planning for the upcoming year or need some fresh ideas to include in your plan, read on.

In this post, we'll dive into what content strategy is, why your business needs a content marketing plan, and what steps you need to take to create your strategy. Plus, we'll explore some examples of effective content marketing strategies for inspiration. 

What is content strategy?

A content strategy is a strategy that takes your business goals, and then uses content as a primary means to achieve those goals. 

For instance, your business goals might include increasing brand awareness (to ultimately drive more revenue) — to achieve this goal, you might implement a content strategy that focuses on SEO to increase website visibility on the SERPs and drive traffic to your products or services. 

New business owners might assume a content strategy is a 'nice-to-have', but not entirely necessary early on. However, producing high-quality content to meet business needs can help companies build trust with new audiences and, ultimately, succeed over the long-haul. 

In essence, a good content strategy is often the foundation of your attract and delight stages in a buyers' journey. Along with attracting new prospects to your brand, you might also use a content strategy for sales enablement and overall customer satisfaction. 

Plus, with 70% of marketers actively investing in content marketing, it's often critical you develop a good content strategy to compete in your industry.

When you develop a content strategy, there are a few questions to answer. Let's dive into those, now.

1. Who will be reading your content?

Who's the target audience for your content? For how many audiences are you creating content? Just as your business might have more than one type of customer, your content strategy can cater to more than one type of reader or viewer.

Using a variety of content types and channels will help you deliver different content to each type of audience you have in mind and engage everyone your company does business with.

2. What problem will you be solving for your audience(s)?

Ideally, your product or service solves a problem you know your audience has. By the same token, your content coaches and educates your audience through this problem as they begin to identify and address it.

A sound content strategy supports people on both sides of your product: those who are still figuring out what their main challenges are, and those who are already using your product to overcome these challenges. Your content reinforces the solution(s) you're offering and makes your customers more qualified users of your product.

3. What makes you unique?

Your competitors likely have a similar product as yours, which means your potential customers need to know what makes yours better — or, at least, different. This is where content comes in.

In order to prove why you're worth buying from, you need to prove why you're worth listening to.

4. What content formats will you focus on?

What forms will your content take? Infographics? Videos? Blog posts? Having identified the topics you want to take a position on, you'll need to determine which formats to budget for so you can best express that position.

5. What channels will you publish on?

Just as you can create content in different formats, you'll also have different channels you can publish to. Channels can include owned properties, such as your website and blog; and social media properties, such as Facebook and Twitter. We'll talk more about social media content strategy in the step-by-step guide later in this article.

6. How will you manage content creation and publication?

Figuring out how you'll create and publish all your content can be a daunting task. It's important for a content strategy to know who's creating what, where it's being published, and when it's going live.

Today's content strategies prevent clutter by managing content from a topic standpoint — as explained in the video above. When planning a content editorial calendar around topics, you can easily visualize your company's message and assert yourself as an authority in your market over time.

Why Marketers Need to Create a Content Marketing Strategy

Content marketing helps businesses prepare and plan for reliable and cost-effective sources of website traffic and new leads. If you can create just one blog post that gets a steady amount of organic traffic, an embedded link to an e-book or free tool will continue generating leads for you as time goes on — long after you click Publish.

HubSpot's blog team found this to be key to increasing traffic to the Sales Blog over time — read about their blog strategy here.

The reliable source of traffic and leads from your evergreen content will give you the flexibility to experiment with other marketing tactics to generate revenue, such as sponsored content, social media advertising, and distributed content. Plus, your content will not only help attract leads — it will also help educate your target prospects and generate awareness for your brand.

How to Create a Content Marketing Strategy

Now, let's dive in to learn the specifics of how to create a content marketing plan. Curious how HubSpot Head of Content SEO Aja Frost puts together our content strategy? Check out the video below before jumping into the tactical list.

1. Define your goal.

What's your aim for developing a content marketing plan? Why do you want to produce content and create a content marketing plan? Know your goals before you begin planning, and you'll have an easier time determining what's best for your strategy.

Download this goal planning template for help figuring out the right content goals.

2. Conduct persona research.

To develop a successful plan, you need to clearly define your content's target audience — also known as your buyer persona.

This is especially important for those who are starting out or are new to marketing. By knowing your target audience, you can produce more relevant and valuable content that they'll want to read and convert on.

If you're an experienced marketer, your target may have changed. Do you want to target a new group of people or expand your current target market? Do you want to keep the same target audience? Revisiting your audience parameters by conducting market research each year is crucial to growing your audience.

3. Run a content audit.

Most people start out with blog posts, but if you want to venture out and try producing other content pieces, consider which ones you want to make.

For instance, if you've been doing weekly blog posts for the past year, creating an ebook that distills all your blog posts into one ultimate guide would be one way to offer information in a different format. We'll go over several different types of content you can use further down on the list.

If you've been in business for a while, review your content marketing efforts and the results from it in the last year by running a content audit. Figure out what you can do differently in the upcoming year and set new goals to reach. Now is a great time to align your team's goals with the rest of your organization's goals.

4. Choose a content management system.

Have a system in place where you can create, manage, and track your content, otherwise known as a content management system (CMS). A few vital parts of content management include content creation, content publication, and content analytics.

With HubSpot CMS, you can plan, produce, publish, and measure your results all in one place. Another popular CMS is WordPress, to which you can add the HubSpot WordPress plugin for free web forms, live chat, CRM access, email marketing, and analytics.

5. Brainstorm content ideas.

Now, it's time to start coming up with ideas for your next content project.

Here are some tools to get the wheels turning:

HubSpot's Website Grader

HubSpot's Website Grader is a great tool to use when you want to see where you're at with your digital marketing. From your blogging efforts to your social media marketing, Website Grader grades vital areas of your marketing and sends you a detailed report to help you optimize and improve each area.

With this tool, you can figure out how to make your website more SEO-friendly and discover new content ideas.

BlogAbout

Get your mind gears going with IMPACT's unique content idea generator, BlogAbout. This tool works a bit like Mad Libs, but instead of joke sentences, it shows you common headline formats with blanks where you can fill in the subject you have in mind.

This brainstorming technique helps you put general ideas in contexts that would be appealing to your target audience. Once you have a headline you like, BlogAbout lets you add it to your "Notebook" so you can save your best ideas.

HubSpot's Blog Ideas Generator

Get blog post ideas for an entire year with HubSpot's Blog Ideas Generator. All you need to do is enter general topics or terms you'd like to write about, and this content idea generator does all the work for you.

Feedly

The Feedly RSS feed is a wonderful way to keep track of trendy topics in your industry and find content ideas at the same time.

BuzzSumo

Discover popular content and content ideas at BuzzSumo. This company offers a number of market research tools, one of which uses social media shares to determine if a piece of content is popular and well-liked. In turn, this information helps you see which content ideas would do well if you were to create content about them.

Blog Post Headline Analyzer

CoSchedule's Blog Post Headline Analyzer tool analyzes headlines and titles and provides feedback on length, word choice, grammar, and keyword search volume. If you have an idea in mind, run a few title options through the Headline Analyzer to see how you could make it stronger, and to move your idea further along in the brainstorming process.

6. Determine which types of content you want to create.

There are a variety of options out there for content you can create. In the following section, we'll discuss some of the most popular content formats marketers are creating, including some tools and templates to get you started.

7. Publish and manage your content.

Your marketing plan should go beyond the types of content you'll create — it should also cover you'll organize your content. With the help of an editorial calendar, you'll be on the right track for publishing a well-balanced and diverse content library on your website. Then, create a social media content calendar so you can promote and manage your content on other sites.

Many of the ideas you think of will be evergreen — they're just as relevant months from now as they are today. That being said, you shouldn't ignore timely topics either. While they may not be the bulk of your editorial calendar, they can help you generate spikes of traffic.

Most people count on incorporating popular holidays such as New Year's and Thanksgiving in their marketing efforts, but you don't have to limit yourself to these important marketing dates.

If there are niche holidays that might appeal to your audience, it could be worth publishing content on your blog or on social media. Check out this ultimate list of social media holidays — keep an eye on it when you're planning your calendar.

Content Strategy Examples

To understand what a content strategy is, it's probably helpful if we explore some examples of real-life content strategies based off a few various business goals. 

To start, let's explore an example of a content strategy used for SEO purposes (with the ultimate goal of attracting new prospects to a website). 

I'm a huge fan of Evernote's blog, which offers a wealth of knowledge around the topic of productivity. The blog post, How To Stay Disciplined When Times Are Tough, made me laugh out loud — and then incentivized me to grab a pen and write down some of the tips I liked best. 

But why is a company that sells a note-taking app writing about discipline?

Because it's how I found their website, when I searched "How to stay disciplined" on Google. 

Evernote is a good example of a content strategy used to attract new leads. People interested in reading content related to productivity are likely the same people interested in downloading Evernote's note-taking product (because what's better than a to-do list for helping you stay on-task?). 

On the contrary, if Evernote's marketing team simply created content for the sake of increasing traffic — like publishing "Our 10 Favorite Beyonce Songs" — it wouldn't be considered a content strategy at all; it would just be content.

A strategy needs to align content with business goals — in Evernote's case, the strategy aligns content (blog posts on productivity) with the business goal of attracting leads (people interested in note-taking) to their site. 

Let's take a look at another example to see how a good content strategy can help businesses with sales enablement. 

Consider the following scenario: a prospect calls a sales representative at Wistia and asks questions related to Wistia's video hosting service. As the Wistia sales rep speaks with her, he learns her business is using a few other tools to convert leads into sales ... including Intercom. 

Bingo. 

Once the call ends, the sales rep sends the prospect a follow-up email with a blog post about Wistia's integration with Intercom, which enables Intercom users to further personalize messages to prospects based off video-watching data they collect through Wistia. 

This is a prime example of how you might use a content strategy as a sales enablement tool. On the surface, it might seem odd that Wistia has dedicated content regarding another business' tool. However, this content is a great resource for Wistia's sales team, particularly when prospects have concerns regarding how Wistia's product can integrate with their existing software or processes.

Now that we've explored a few examples of content strategies, let's dive into different types of content marketing. 

These are the eight most popular types of content marketing you can create for your readers and customers.

1. Blog Posts

If you haven't already noticed, you're currently reading a blog post. Blog posts live on a website and should be published regularly in order to attract new visitors.

Posts should provide valuable content for your audience that makes them inclined to share posts on social media and across other websites. We recommend that blog posts be between 1,000 and 2,000 words in length, but you should experiment to see if your audience prefers longer or shorter reads.

Check out our free blog post templates for writing great how-to, listicle, curation, SlideShare presentation, and newsjacking posts on your own blog.

2. Ebooks

Ebooks are lead-generation tools that potential customers can download after submitting a lead form with their contact information. They're typically longer, more in-depth, and published less frequently than blog posts, which are written to attract visitors to a website.

Ebooks are the next step in the inbound marketing process: After reading a blog post (such as this one), visitors might want more information.

This is where calls-to-action (CTAs) come into play, directing people to a landing page where they can submit their contact information and download an ebook to learn more valuable information for their business. In turn, the business producing the ebook has a new lead for the sales team to contact.

3. Case Studies

Case studies are your opportunity to tell the story of a customer who succeeded in solving a problem by working with you. A case study is perhaps your most versatile type of content marketing because it can take many different forms — some of which are on this list. That's right, case studies can take the form of a blog post, ebook, podcast ... even an infographic.

Your goal in a case study is to show the people who are considering your product that the proof is in the pudding. Before choosing a customer for a case study, you should determine which form the testimonial will take and the area of your business to which you're trying to drive value.

4. Templates

Templates are a handy content format to try because they generate leads for you while providing tremendous value to your audience. When you provide your audience with template tools to save them time and help them succeed, they're more likely to keep engaging with your content in the future.

5. Infographics

Infographics can organize and visualize data in a more compelling way than words alone. These are great content formats to use if you're trying to share a lot of data in a way that is clear and easy to understand.

If you're ready to get started, get our templates for creating beautiful infographics in less than an hour.

6. Videos

Videos are a highly engaging content medium and are shareable across social media platforms and websites alike. Videos require a bigger investment of time and resources than written content, but as visual marketing increases in popularity — after all, it's 40X more likely to get shared on social media than other types of content — it's a medium worth experimenting with.

HubSpot Research recently found that video is the most preferred form of content. Video also captures people's attention more than any other content format.

7. Podcasts

Starting a podcast will help audiences find your brand if they don't have time or interest in reading content every day. The number of podcast listeners is growing — in 2018, nearly one-third of the U.S. population has listened to a podcast in the last month.

If you have interesting people to interview or conversations to host, consider podcasting as another content format to experiment with. (Here's our comprehensive guide to starting a podcast.)

8. Social Media

Once you've been regularly publishing content on your own site for a while, it might be time to start thinking about distributing your content on other sites. This could mean repurposing content into new formats and publishing them on your blog, creating original content specifically for external sites or publishing website content on various social networks.

Posting on social media, however, is pivotal to amplifying your brand's reach and delivering your content to your customers where you know they spend their time. Social networks on which businesses often post include:

• Facebook
• Instagram
• Twitter
• LinkedIn
• Pinterest
• Snapchat
• YouTube

When launching a business account on any of the social networks above, it's important to post the type of content your followers expect to see. On Instagram, for example, users want photos, videos, and graphics that reflect current events, show off user-generated content, or even go behind the scenes of your organization.

On Facebook, your options for what to post open up a bit: Not only can you share your blog posts and website content, but you can also post native Facebook videos, product promotions, and original memes that resonate with your customers. You can also interact with other businesses that have a similar audience as your own.

While the goal on social media sites like Instagram or Snapchat is to connect more intimately with your audience, your goal on platforms like Facebook and Twitter is to expand that audience, drive traffic toward your website, and start conversations in your industry. Do some basic market research to discover which platforms your buyers are on, and mold your content to their expectations.

When you're ready for more ideas, there are a plethora of different content types to diversify your content marketing.

It takes time, organization, and creativity to grow a successful content marketing strategy. From building the foundation of your content marketing plan to adding tools to better manage your content, setting up your strategy for the new year won't be a hassle if you follow the steps and explore the resources here.

For additional guidance, use HubSpot's Marketing Plan Generator to create a 12-month strategy in just a few minutes.

Happy creating!

Editor's note: This post was originally published in September 2018 and has been updated for comprehensiveness.

How to Develop a Content Strategy: A Start-to-Finish Guide was originally posted by Local Sign Company Irvine, Ca. https://goo.gl/4NmUQV https://goo.gl/bQ1zHR http://www.pearltrees.com/anaheimsigns